Test Masters Academy hosts a social event to celebrate the 1st Annual Test Leadership Congress and Masterclasses week: http://TestMastersAcademy.org
Our guests are conference and masterclasses speakers.
Special appearance: Elizabeth Zagroba with the presentation "Testing When The World Is Watching". The abstract:
Your social media accounts are the most visible part of your company. Embarrassing complaints there are make-or-break for gathering new customers and keeping up appearances. You get a bug report from a user on Twitter. The user hasn’t crammed clear steps to reproduce and their environment information into 140 characters. You have their frustration, and if you’re lucky, where the error occurred. You need to respond quickly to prove to the world that you care about your users. Now what?
We’ll figure out how to better serve our real-life customers and the developers trying to resolve their issues when the messages they’ve left you are cut off or garbled. We’ll work through some examples to come to a better understanding of:
* How to name or label views so users can report back where a specific problem occurred.
* How crashes detract from the charisma of the product and break down trust with the user.
* What to write in a bug report to pique a developer’s curiosity.
* Why managing customer feedback is worth your time and effort.