- How Enterprise Software Can be Saved by UX Research and Service Design
Update: We will be hosting Jen via Zoom. A link will be sent out before the event to those who RSVP — How Enterprise Software Can be Saved by UX Research and Service Design by Jennifer Blatz hosted by Hudl Many of us have worked on some pretty poorly designed enterprise software. As UX professionals, we must fight for those who suffer through that experience for hours on end at work. I am going to share a case study where I applied user research methods and Service Design principles to improve the report-making process. My quest for a better customer report goes through a variety of research methods to uncover gaps and opportunities. Going from low-fidelity analysis to improvement recommendations, I show people how they can think outside of the box of a traditional Service Design Blueprint to make any project profoundly better. Using mixed methods in creative ways can be applied to projects outside of the consumer-facing UX world. Internal enterprise systems and software are often easy opportunities for improvement (what we call ‘low hanging fruit’). I want attendees to be aware of just how rewarding this career opportunity can be. Also, attendees will learn how the foundations of a Service Design Blueprint and other mixed research methods, can be applied to improve the customer or employee experience. By creatively adjusting a traditional research framework, I will show the audience how making a few adjustments to the traditional swim lanes, they can make powerful Service Design Blueprints that are specifically catered to the problem they are trying to solve. ------------------ About Jen Jen Blatz is a Lead User Experience Designer and Researcher with expertise that lends itself to any industry. Jen's path to UX started in journalism and graphic design where she learned the importance of aesthetics, organization, and catering content for the consumer. She has worked in a number of fields including finance, cloud storage, security and pet health. Jen is now at Fidelity Investments focusing on improving enterprise tools used by employees. Jen loves being active in the UX community to learn and grow while helping others do the same. She is the co-founder of the UX Research and Strategy group, and of IXDA (Interaction Design Association) Dallas. She is the organizer of WIAD (World Information Architecture Day) DFW in 2019 and 2020, and speaker for several local meetups and international conferences like Convey UX, The UX Research & Insight Summit, IAC (Information Architecture Conference), Big Design and the Concentric Conference. Twitter: @jnblatz @ux_and LinkedIn: https://www.linkedin.com/in/jenniferblatz/ https://www.linkedin.com/in/ux-research-strategy/ Catch a few of Jen’s other talks here: WIAD 2019 UX Podcast: https://www.projectux.tv/podcast/projectux-podcast-episode-17-dallas-world-ia-day-2019 UX Research and Strategy video interview with upcoming speaker, Debbie Levitt: https://www.youtube.com/watch?v=mI0JUKwainc ------------------ We're so thankful for the Connectaha (https://connectaha.com/) conference for connecting us with Jen & thankful for Jen for reaching out to share through Nebraska UX. ------------------ Schedule: 10:00-11:00am Presentation and Q&A
- Designers are from Mars, Developers are from Venus - hosted by DMSi Software
Designers are from Mars, Developers are from Venus Designer/Developer Marriage Counseling ---------------------------------------------------------------------- Designer and Developer. You want to be together, but all you do is fight. You try to talk, but don’t speak the same language. It doesn’t have to be this way. Many design-develop talks focus on process, but miss a fundamental point: that designers and developers aren’t speaking the same language–both literally (they use the same word and mean different things) and figuratively (designers are focused on flow and experience, developers immediately focus on details). Drawing from the hundreds of projects we’ve worked on, we’ll get specific about the language and communication styles each side uses, then dig into the issues that arise from the seemingly unavoidable misunderstandings (e.g. when designers expect devs to “improvise”), and the poor results that follow. Like a travel book for a foreign land, this talk will teach designers and developers the words and culture of the other, enabling them to get past the misunderstandings that waste time, frustrate the user, and hurt the company. Learn ways to: • Avoid endless arguments that it turns out were based on simple misunderstandings • Work more efficiently, get more done, and be happier, through improved collaboration ---------------------------------------------------------------------- About the speakers: Mollie Cox, DMSi Software, Head of Design Mollie wants to live in a world where collaboration is never an afterthought, products and functionality are always created with a user-centered design, and great design is considered a moral imperative. A product designer with more than 15 years of experience, she’s worked with dozens of national brands creating user experiences that rival the best of the best. She has extensive experience in ERP design, web apps, and mobile design and was named Advertising Professional of the Year by the Nebraska American Advertising Federation. She’s also an Adjunct Professor, teaching UX design at the University of Nebraska - Lincoln. Adam Erickson, DMSi Software, Sr. Architect In over twenty years of writing software, Adam has seen almost everything. From startups to multi-nationals, from consumer mobile apps to giant ERPs, from the coding pits to the architect’s ivory tower, Adam has been leading teams and taking names on the route to incredible software. Now, he’s keen to share what he’s learned. Beyond the bits and bytes of development, Adam has a wealth of experience in product design, hiring, agile processes, code quality, testing, DevOps and support. ---------------------------------------------------------------------- Agenda: 6:30 - Doors open 6:30-7:00 - Networking, food and drinks 7:00-7:45 - Presentation and Q&A 7:45-8:30 - Guests depart
- The Many Faces of UX - Hosted By Swanson Russell
You know how UX is practiced at your organization. You likely know how UX should be practiced in general. But have you wondered how UX is practiced in other organizations? Have you wondered how UX might differ at an advertising agency? A startup? A large corporation? Join us for a presentation and panel discussion at Swanson Russell's outdoor space as UX community members Bianca Zongrone Jefferson (Hudl/corporation), Luke Hansen (CompanyCam/startup) and Shelton Crouch (Swanson Russell/ad agency), discuss their UX processes, challenges, and opportunities. Three presentations of less than 10 minutes each will be followed by a 30-minute panel discussion led by UN-L COJMC assistant professor & UX researcher Adam Wagler, Ph.D. Refreshments, pizza and snacks will be served. This is an outdoor presentation, and it’s Nebraska, so wear layers! Presenter Notes: ---- Bianca Zongrone Jefferson Senior Product Designer, Hudl Bianca Zongrone Jefferson is a Senior Product Designer at Hudl, but would describe her real title as a creative problem solver. She is a 2019 Do Space Women Innovators Fellow, passionate about merging her extensive knowledge of psychology and love for design to help the community. In her effort to introduce companies to research and testing, she has implemented or updated formal, moderated usability testing programs in the last 3 companies that she has worked for. She has spoken at user groups and classrooms in the Omaha area about the importance of UX and how others can implement or enhance UX practices and techniques in their own companies. When she’s not at work, you’ll find Bianca trying different flavors of seltzer, volunteering with Mystery Code Society, or watching Netflix with her husband, Bryant, and her labradoodles (and lights of her life), Penny and Lola. ---- Luke Hansen Founder/CEO, CompanyCam Luke Hansen is the Founder and CEO of CompanyCam, the visual communication app for contractors. Luke spent over 15 years as a roofing contractor in Lincoln, NE and started CompanyCam in 2015 out of his own need to better organize his day-to-day project management. CompanyCam has seen explosive growth in several industries including roofing, construction, HVAC to name a few after finding product market fit a couple years ago. When Luke isn’t at the office bossing everyone around or speaking at high volume on the phone, he’s golfing, spending time with his kids, or offering unsolicited political opinions. ---- Shelton Crouch UX Manager, Swanson Russell Shelton Crouch oversees the UX team at Swanson Russell, a Nebraska-based marketing communications firm with offices in Lincoln and Omaha. Shelton and his UX team's work have been regionally and nationally recognized by the AIGA, AMA, WEBBYs and ADDYs. He continues to lead us in UX on some of biggest clients including Arctic Cat, E-Z-GO Golf, Textron Systems, Visit Omaha and many more. Shelton continue to evolve and push how UX integrates into our creative product. ---- Moderator: Adam Wagler, PHD Assistant Professor, UNL COJMC Adam Wagler is an associate professor of advertising and public relations at the University of Nebraska-Lincoln. His professional background and research interests revolve around interactive media in communications, UX, immersive technology, and education. Six years of professional work has been supplemented by a number of grant projects at UNL building websites, apps, and other digital projects. Adam is currently researching topics from a UX perspective within instructional technology, the integration of interactive in the advertising creative process, virtual reality, and emerging technology.
- Creative Collaboration: Nebraska UX @ Kiewit University
Presenters: Nicole Barnason (UX Designer), Natalie Munger (UX Designer), Derek Watson (UI Designer), and Ryan Huber (UI Designer) About the Talk: We will explore how bringing people together in a workshop can be an effective means to collect knowledge, generate new ideas, and design solutions. Even with the best intentions and ideas, workshops often provide unexpected and disappointing outputs. We will show you the methods our team uses in order to avoid those potential pitfalls so that you can bring maximum value to your teams. Agenda: 6:30 pm - Doors Open 6:30 – 7:00 pm – Networking, pizza and non-alcoholic drinks on Kiewit University’s 1st floor. 7:00 – 8:00 pm- Presentation and Q&A on Kiewit University’s 1st-floor auditorium 8:00 – 8:30 pm – Guests depart
- Behind the Uniform - The Story of Hudl's Design System
Presenters: Miranda Bouck (Product Owner & Designer) and Michael Fouquet (Lead Product Designer) About the Talk: We want to share the detailed story of our system so that you can avoid the pitfalls and mistakes we made. We'll share the history of Uniform and the process we went through to pitch it and secure resources. Of course, we'll also get in to the gory technical and design details. This talk will feature content benefiting PMs, designers, and developers. We hope that our advice can save you from a few stubbed toes, skinned knees, or worse, in your journey to design, build, deploy and maintain a design system within your organization. Agenda: 6:30 - Doors open 6:30-7:00 - Networking, light appetizers and non-alcoholic drinks on Hudl's 7th floor 7:00-7:45 - Presentation and Q&A on 5th floor 7:45-8:30 - Guests depart
- Let's Talk Conversation Design: Nebraska UX @ Farm Credit Services of America
There's a giant change happening in the way we interact with technology, and if you listen you can hear it. You can hear it in the way we live, work and play. Voice is poised to become the predominant way humans interact with technology and Conversation Design provides a roadmap of what’s possible and how to get there. In this session, Bryan Trogdon will discuss what Conversation Design is, why it's important, how it works, and some first steps you can start taking to prepare your organization. Pizza & pop will be provided. Doors open at 5:30 and the presentation will begin at 6:00.
- Nebraska UX @ Gallup
What happens when you get tasked with making something that was very developer focused to making it more user focused? We've brought together product owners, designers, developers, and usability and accessibility specialists to tell their part of how we flipped our client dashboard to made it a better user experience. We'll outline how our product owners approached us with the idea, how we built it, and what happened when we finally released it and started soliciting feedback. Schedule: 6:00-6:30 - Networking - Pizza and pop provided. 6:30-7:45 - Presentation and Q&A 7:45-8:00 - Tours and Networking
- Brooklyn's Josh Clark: Design System Superpowers @ SR - Get Tickets Now!
Hello UX Group! Our event is today! Please make sure you purchase your tickets at www.swansonrussell.com/joshclark. It includes the Josh Clark presentation, Food and Drink (free beer on tap, cash bar is available), tours of our new office, tailgating fun, networking and "Meet & Greet" with Josh Clark after the presentation. A little note from josh clark below: ----- Public Event Topic: Stronger, better, faster: design system superpowers “Design systems are the new hotness for helping designers and developers roll out beautiful, cohesive applications faster than ever before. Join UX designer Josh Clark as he explores the superpowers these systems can give designers—but also some of the reasons why those superpowers fizzle out or fail to materialize at all. Learn why your Sketch library isn’t really a design system. See why the most exciting design systems are boring (in a good way!). Find out why design systems are ushering out wireframes and comps—and what you should do instead. Learn to avoid creating cookie-cutter experiences with your system, and instead unlock new heights of innovation. And don’t tell the developers but find out why our job is secretly to serve them—and how design systems help do just that.” – Josh Clark ----- Tickets are $49. RSVP'ing on this Meetup will not guarantee you a spot. Groups of 5 or more contact Johnny ([masked]) for a group discount! Again, please use the official Eventbrite page: www.swansonrussell.com/joshclark
- September - Omaha - Thinking Design Systems @ Aviture
With scalability and reuse at the center of Aviture's current clients' needs, we have adopted "Design Systems" thinking into our global processes, changing everything from how we engage with our clients and their customers to better function as a development team. During this presentation we will have a friendly competition to explore why naming conventions are important and how we learned how to utilize them as a team.
- Nebraska UX + NebraskaProduct @ Hudl
In many technology companies, cross-functional teams assemble to discover, design, and deliver products to delight their end users and drive business results. Product and UX make up two key roles within these product teams, yet sometimes the roles and responsibility can blur. In this combined meetup between Nebraska UX and NebraskaProduct, our panelists will provide perspective on the partnership between UX and PM. They'll share processes, lessons learned, and advice for maintaining healthy relationships between roles. Amanda Kohler from Buildertrend will moderate our panel whose members work on product and design teams at: · Hudl · Spreetail · Buildertrend · Quantum Workplace