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Re: [newtech-114] Open Position: Support Engineer for AddThis

From: Roberto S.
Sent on: Wednesday, January 30, 2013 10:05 PM
Hi Paul
I read your email and I'm interested in the position offered at your company. Also I would like to try this position which would be something new for me, learning new applications isn't complicated for me at all. If you considerer me as a good fit for this position please let me know. My resume is attached.
Hope to hearing for you soon
Roberto Silva
On 01/29/13, Paul Rothrock<> wrote:
This position will be based in Lancaster, PA so I can do work one-on-one as I hand over my current support responsibilities. It's a WFH position, though we'll probably be getting together a 2-3 days a week at first. Here's the job description:

We’re looking for a support engineer to help out the 14 million domains and one billion users that use AddThis every month. You'll be responsible for making sure their questions get answered well in a timely manner and the product team knows if there's a fire to put out. You might be perfect for this job if:

- You love helping customers and making them happy
- You love answering email and posting to support forums.
- You've got a knack for explaining technical problems simply using short words and lots of pictures
- You're familiar with Assistly, Zendesk, or some other help desk software
- Your idea of a great time is updating documentation
- You think Stack Overflow is the greatest thing since BBS
- You're able to debug, but not necessarily write, JavaScript, CSS, and HTML.
- You've got a passing acquaintance with WordPress, Magento and Joomla. And Drupal. And Blogger. And any other web publishing or ecommerce platform you can think of.

If you think this sounds like you let us know!

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