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Bilingual Job Opportunity

From: Bob
Sent on: Thursday, October 25, 2012 12:32 PM
Anyone looking?


Meetup Message from: Candice, via The Pittsburgh Spanish Language Meetup Group

Job Opening

To Whom it May Concern,

I am an HR Director for a mail order Pharmacy located in Monroeville, PA and I'm currently seeking to fill position of a Bilingual Care Representative in our customer service department. I was hoping that maybe your meetup group could make your members aware of this opportunity for anyone who maybe interested or know of someone who would be.

I have provided a brief job description of the position along with my contact information. I appreciate any help you can provide me.


Candice Carr
CCCN America
HR Director
[address removed]

Key Responsibilities and Accountabilities:
•Implement and adhere to the policies and procedures for the Specialty Care, Metro Services, Case Management and PD Programs
•Contacts patients, as assigned by Pharmacy Director, to obtain authorization for refills
•Accurately coordinates any changes to the patients medications, insurance or demographics
•Consistently assesses patients monthly for adherence and overstock
•In a timely manner, communicates patients adherence issues to contracted entity
•Process and queues prescriptions for assigned patients
•Manage patient calls as they relate to their account and prescription order
•Seeks guidance and assistance from Pharmacist regarding Drug Utilization Reviews and as needed to avoid medication errors
•Coordinate patient prescription payments
•Assist other pharmacy staff to ensure timely resolution of patient issues and delivery of patient prescriptions
•Complete other activities as assigned by the Supervisor and Senior Management Team

Performance Requirements:
•Communicates with patients in a warm and helpful manner
•Ensure that patients receive all their medications when due, in the most professional and courteous manner possible, and to do whatever it takes to make this happen
•Attentive to what other team members are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
•Organize tasks to ensure their completion while being sensitive to time constraints and resources availability
•Responsible with assignments and
Candice is also a member of:
The Pittsburgh Pug Meetup Group
837 Pittsburgh Pug Owners • Pittsburgh, PA
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