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April Prince Building Meetup: Redefining Online Engagement

  • Apr 24, 2013 · 6:30 PM

Redefining Online Engagement

The Social Engagment Hub: The Future of Online Communication
Josh March, CEO of social customer service startup Conversocial, will discuss what he calls “The Social Engagement Hub.” He will explain how marketing departments and contact centers need to evolve and restructure to deliver the best experience over social channels.

Service with Style: How JackThreads Bolsters its Brand by Delighting its Customers
JackThreads— the Thrillist-owned online men's shopping community — is leading the way for the new model of customer service via Facebook and Twitter (Thrillist was recently named one of Forbes Magazine’s Top 25 Most Promising Companies in America and has offices in the Prince Building.) JackThreads has made a name for itself not only by selling top apparel and accessories for affordable prices, but also by prioritizing customer engagement and conversations.
David Tull, who manages JackThreads Social Media interactions, will discuss the emerging model of social customer service and explain why this matters for the retail industry. 

Join Josh and David to discuss:

  • How e-commerce companies large and small can best use conversations customers are having about them
  • How to build a Social Engagement Hub to bring stakeholders together
  • Why C-Level management should get behind Social Customer Service
  • Success stories of retail companies offering unified and coherent customer engagement through social media.

Join or login to comment.

  • Avi E.

    Great event!

    April 25, 2013

  • Mike H.

    Great speakers, good location and lots of interesting ideas.

    April 25, 2013

  • Rio

    Social customer service with proactive search adds surprise and delight to the old, boring customer experience. It's about time that someone is hearing the customer voice loud and clear 24/7.

    April 25, 2013

  • Michaylah M.

    Great presentations and panel discussion. Thanks for putting this on.

    April 24, 2013

  • Christopher H.

    Too many good meetups, all at the same time!

    April 24, 2013

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