How Customer Feedback Powers Product Decisions

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Hello Product People!

We have a great event coming up. Alexandra Pashel, a Head of Customer Support at Readdle, will be sharing with us how the voice of the customer can be heard and transformed into actionable product initiatives to build up and maintain a truly customer-centric culture at your company.

About the speaker:
Alexandra joined Readdle, Ukrainian app development company famous for their award-winning productivity apps, over 5 years ago as a support specialist. For the past three years, she has been leading and growing Customer Support team which now has over 15 people.

In her career path, Alexandra and her team have successfully tackled a number of challenges starting from setting up daily operations, introducing multiple shifts, managing remote team members and developing a voice of the customer programs. Effective collaboration with multiple teams internally and creating a process for open discussion and addressing product inquiries has been one of the major achievements.

Register here: https://goo.gl/SQ7kji

SCHEDULE:
18:30 - Registration Starts
18:45 - Quick Intro about ProductTank & a few words from the location host
19:00 - Speaker talk
19:50 - Q&A, Networking

OUR HOST:
We are kindly being hosted by our friends at The Gradient.