THIS GROUP'S OBJECTIVE IS TO ALLOW BUSINESS PEOPLE TO SEEK AND SHARE ADVICE, KNOWLEDGE AND PRACTICAL BUSINESS KNOW HOW, WITHOUT OBLIGATION, EXPECTATION OR COST, IN EVERYONE'S BEST INTERESTS.
Small and medium business offers the best promise for economic growth in South Africa, and also - with our shrinking economy - for investment in our individual futures. Many of us have fantastic skills and knowledge, but this often doesn't extend to all aspects of what it takes to establish and run a full-scale business in SA. Too often, these gaps become potholes which can cause a potentially good business to fail. Your insights could mean the difference between success and bankruptcy for another. Likewise, another's specialist knowledge which could be the key to our own success. This is a forum for business people to ask questions and share knowledge about all any any aspect of running a business without having to incur the cost of expensive consultants.
In the spirit of this objective, there's no joining fee or cost to attend meetings, beyond paying for your own beverages to support the venue. Bring only your questions, and a willingness to share freely. The meetings are not intended as a forum to merely network and sell, and guests who clearly abuse meetings for this purpose will be asked to leave. Discussions will be loosely facilitated to maximise value, but topics will be raised by you, the members, at or before the meeting.
"A customer experience (CX) is a customer's perception of their rational, physical, emotional, subconscious and psychological interaction with any part of an organisation.
This perception affects customer behaviours and builds memories which drive customer loyalty and affects the economic value an organisation generates." - Colin Shaw
In an increasingly informed and fluid world, our customer's experience is becoming a pervasive and increasingly strategic driver in capturing and retaining market share.
'CX' means many things in many different contexts, but some version of a CX strategy is relevant in every organisation, from a plumbing service to a university, a fintech company to a supermarket.
And there are important advancements we should all be aware of... in technology, customer loyalty & retention strategies, channel strategies, business models and ways of doing business.
Take this opportunity to tap directly into the insights of a specialist consultant in this field, and ask questions that may spark important ideas for your business.
Eli Goldstein, a seasoned CX consultant, has his finger on the pulse of this rapidly evolving field, and with 30+ years' global ExCo-level experience across multiple industries, he has insight into the latest trends, groundbreaking ideas and practicalities of moving to a more CX-focused organisation.
This is not a presentation; it is an open discussion forum, loosely facilitated with the intention of maximising your opportunity to question an expert.
If you have questions about clever ways to delight and gain the loyalty of your customers, this fully interactive online event is for you.
Join us on Zoom - link provided when you RSVP.
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