- The Future of Customer Service is Customer Friendship
Come and learn how companies are building customer friendships and meet other folks from the Support Driven community. Go here to RSVP -> https://www.kustomer.com/events/kustomer-summit-san-francisco-2019/ ====== In the experience economy, technology impresses no one. Customers expect to form a deeper relationship - a friendship - with brands. They seek an open, trust building communication, and personalized attention. White glove is no longer premium. It’s the standard. People-first brands are winning the competitive game in their industries. What’s their secret? Customer Friendship. In this half-day summit The Future of Customer Service is Customer Friendship, we will host leaders from people-first companies who will share with you their best practices in building a world-class service experience. Join the conversation! Speakers will be announced soon! Schedule: 8:30 AM - Doors open and registration begins 9:00 AM - Welcome remarks from Kustomer 9:15 AM - Keynote: People-first culture is essential to winning the competitive and metrics game Our guest leaders will discuss how customer service and support is at the heart of a company’s ability to compete with other brands, differentiating on service. We will also examine how focusing on agent happiness is crucial to achieving customer friendship. 10:00 AM - Keynote: Customer Friendships are surprising, delightful, and low maintenance In this session, we will review recommended use cases for proactive engagement and support. Learn how to quickly enable agents to identify opportunities for engagements beyond support like marketing automation, up-selling and loyalty building. 10:45 AM - Fireside Chat Kustomer is on a mission to reimagine the modern customer service and support, partnering with brands who are revolutionizing their own space. Join us to learn about the next steps on your Customer Friendship journey and how Kustomer can support you after the Summit. This is the chance for participants to hear from other brands about their experiences with the Kustomer platform. 11:30 AM: Lunch n’ Learn with Kustomer Presentation from the Kustomer Product team. Go here to RSVP -> https://www.kustomer.com/events/kustomer-summit-san-francisco-2019/
- Delivering Best In Class Customer Experience
Join Stella Connect for a happy hour and panel discussion to hear insights from CX leaders at Hippo, Earnin, and Postmates on how rapidly scaling brands can build and manage high-performing customer service teams that amplify brand values and delight customers. Panel: Assaf Wand, CEO & Co-Founder - Hubble Ramon Icasiano, VP of Customer Experience - Earnin Hetal Shah, Customer Experience Product & Operations, Postmates Agenda: 6:00PM : Check-in and Networking, Food, and Drinks 6:30PM : Panel Discussion 7:15PM : Audience Q&A 7:30PM : More Networking, Food, and Drinks! 8:30PM : Thank You and Farewell! Location: Hippo HQ 191 Castro Street Mountain View, CA 94041
- Empower Salon SF
Theme: Collaboration Between Customer-Facing Teams Join us for Empower Salon - an intimate, curated workshop where you will collaborate with fellow Customer Experience leaders on solving important challenges you're facing within your teams. Whatever opportunity or challenge you're facing, you're not alone. Bring it to Empower Salon, and leave with a clear, practical action plan and ongoing support from seasoned CX peers. Light refreshments (beer, wine, and bites) will be flowing... See you there! RSVP here to hold your spot: https://go.getguru.com/events/empower-salon-sf
- Customer Support Night
Note: You must register at http://info.getcloudapp.com/cloudapp-customer-support-meetup-0821 to attend this event. RSVPing on Meetup alone does not equal a ticket. Join us on August 21st from 6 to 8pm at Figma HQ for an evening of fun, games, networking, and group discussions about the world of Customer Support. Bring a teammate, or attend alone – either way you’ll have a blast. This is an excellent opportunity to learn and connect with brilliant Support Managers in the Bay Area. Event agenda: 6:00pm - Doors open & welcome drinks 6:20pm - Intro 6:30pm - Roundtable discussions Led by Nykki Yeager, Figma and other Support leaders. 7:00pm - Team game – compete for over $400 in prizes! 7:30pm - Prizes, networking & drinks 8:00pm - Doors close Sign up with the link below for an evening you won’t want to miss: http://info.getcloudapp.com/cloudapp-customer-support-meetup-0821
- Support Driven Expo 2018
I'm guessing you joined this meetup to meet and learn from other folks in customer support. If that's the case, you should consider coming to Support Driven Expo - https://www.supportdriven.com/expo/. We're gathering the Support Driven community to Portland on June 21-22 to share and learn from each other's experiences in customer support. We'll have talks and workshops that cover everything from improving the skills you use at work to leading the support department and skills to help move your career forward. Here are a few talks and workshops happening at Expo: - The Evolution of Voice and Tone in MailChimp's Knowledge Base - Emily Bradley, MailChimp - I Just Became a Manager! But Now What? - Kevin Chang, Intercom - Creating a Customer Success Program to Boost ROI While Scaling Support - Josh Magsam, Discogs - Ally Skills Workshop - Meg Brenna and Trisha Todman, Airbnb - Negotiate All the Things - Diana Potter, Qwilr This is the best opportunity in 2018 to build connections and learn how other organizations handle customer support and I hope to see you there! You can get your tickets here - https://www.supportdriven.com/expo/tickets/.
- SF Support Driven Monthly Morning Meetup
A monthly morning meetup for the community meet and chat about support or anything else :) This meetup will be on the 2nd Wednesday of every month. If you have suggestions for this event or the meetup group in general please let us know!