Recently Service Design has finally started to really catch on. To the point that today it seems Service Design is being used to design just about any experience from using sophisticated AI and Machine Learning, all the way down to crafting the perfect wedding anniversary. We will discuss how far Service Design can really go, or should.
Building Data-Driven User Experiences with Machine Learning & AI
Speaker: Josiah Hart, Data Science & Machine Learning, Slalom
Josiah leads Slalom DFW’s Artificial Intelligence & Machine Learning discipline, and is a leader in Data & Analytics. With nearly 20 years’ experience across data, analytics, data monetization, advanced analytics, business operations, banking, business transformation, and corporate finance across multiple industries – Josiah is extremely adept at understanding complex data, and how to leverage information for competitive advantage. Josiah nurtures a growth mindset, and is extremely passionate about using data and technology to enable top line growth, manage costs, and drive efficiencies across the enterprise for meaningful results.
Service Design All The Things
Speaker: Gordon Clines, Principal, Dialexa
Gordon has broad experience in designing products, services, and experiences that connect with users and deliver real value. Through his work, he has learned how to effectively lead teams and work with clients to understand challenges and consistently provide impactful results. He's passionate about research, testing, and validation as ways to ensure products give people what they need and delight them with what they didn't even realize they wanted. Gordon is a true believer in design and its power to transform the world for the better.
True design is driven by principles. These principles are constants that we can absolutely depend on. Once we understand what they are and how to use them they allow us to navigate around obstacles and find our way to solutions. Recently Gordon decided to put the principles to the test and conducted some Service Design workshops with his wife to plan their 20th anniversary. Find out if it worked and whether or not he's going to need to plan a 21st…
DIRECTIONS & PARKING NOTE:
There is ongoing construction in front of the new DIalexa building (2200 Commerce) > please use the back door adjacent to the parking lot to enter. There will be signage.
You can park behind the building right off 2200 Commerce, any overflow parking can park across the street in the old Dialexa parking lot.