Service Design Drinks Singapore #1 Design x Healthcare

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North Bridge Road

North Bridge Rd · Singapore

How to find us

Ideactio Studio located at 804A NorthBridge Road [above the Costume Shop]

Location image of event venue


Join us at the first Service Design Drinks Singapore!

Through the exchange of ideas, knowledge, and the sharing of experiences with our speakers, let us further the conversation in designing services within the healthcare sectors.

Drinks start at 6:30 PM, and the speaker sharing session shortly after 7.


Marie Bachoc | Strategy and Service Designer @ Philips
Originally from the south west of France, Marie studied industrial design in Paris and London.Previously she has worked as an industrial designer in design agencies Native Design in the UK and Smart Design in the US across various clients and industries. She then transitioned to UX and service design when she joined R/GA and later on became a freelancer specialising in healthcare.
At GE Healthcare she helped develop the service design consulting practice in EMEA and then in the ANZ region.
She recently moved to Singapore in a similar role at Philips to work on B2C and B2B healthcare projects, developing service solutions through co-creation with internal and external customers.

*Marie will share some learnings on developing service design and design thinking within large corporate healthcare companies.

Emmy-Lou Hamley | APAC Collaboration Design Lead @ Academy Xi
A medical engineering drop-out, specialised mental health clinician and corporate innovation manager, Emmy-Lou has over 12 years designing businesses, implementing technology and creating impact. Emmy-Lou specialises in strategy & value proposition design, impact, purpose, and technology & product management.
Originally from Melbourne, Emmy-Lou was an Innovation Manager at PwC’s Experience Centre, leading health, human services and education projects. She now leads design and business development across Asia-Pacific for Singapore’s newest design, business and tech education startup, Academy Xi.

*Emmy-Lou will share her experience in designing Australia’s first ever non-clinical mental health service, the Safe Haven, which addresses the needs of thousands of people feeling isolated and lonely in inner-city Melbourne.

Brandon Tan | Service Design Researcher and Industrial Designer @ Ideactio
Brandon Tan is an Industrial Designer and Service Design Researcher with over 7 years of experience. In his practice with human-centered design, he is always curious to identify user’s needs through observational research in order to produce impactful designs. By being sensitive to current trends and technologies as well as staying true to the needs of users, Brandon had attained the National James Dyson award by designing a solution in the area of disaster relief. In his most recent project, he centers on the health and well-being of logistic driver. He will be sharing more about his journey tonight.

*Brandon will be sharing a past project: a caring fatigue reminder system for delivery businesses that consists of posture analysing sensors, a smart driver’s hydration shirt, and a reminder system interface.

Sharina Khan | Experience Design Consultant @ Thoughtworks
Prior to her experience at Thoughtworks, Sharina served as a Programme Development Director for C-Academy, the educational arm of a design consultancy Creativeans, which she co-founded. She has accumulated 10 years of experience working on numerous projects individually and in teams, designing products, services & experiences with global brands such as MoMA, IKEA & RWS.
Sharina has organised various design events and actively creates and conducts workshops in the area of Creativity & Design, aimed at professionals and organisations. Most recently, her article on the Double Matrix was published in the Service Design Network Touchpoint Journal.

*Sharina will share how she conceptualized and deployed the Double Matrix method as a creative problem solving tool when engaging a diverse group of participants to address the topic of CARE from a Sustainable approach.