Past Meetup

Inclusive Service Design

This Meetup is past

95 people went

Price: £4.00 /per person
Location image of event venue



This month's Service Lab is all about inclusive design.

We're delighted to welcome Ruby Steel + Jessica Ryan-Ndegwa!

Ruby was one of the stars of the recent BBC programme The Big Life Fix and will be giving us a behind the scenes glimpse into the work she did there with her talk Designing for One.

Jessica's talk Design for Disability will show how her personal experiences of using 'product aids' led to her passion for creating better designs for disabled people.

Look forward to seeing you there :)

The Service Lab Team


Ruby Steel's Talk: Designing for One

As Senior Design Strategist at Smart Design, Ruby is committed to making people’s lives better through the power of design. She works across a variety of industries, with an emphasis on healthcare.

At 17 Ruby met someone living with HIV and was deeply affected by the lack of empathy they received from others. That day Ruby decided she would help people isolated by circumstance. Ruby later graduated from Kingston University and then went on to gain a Master’s degree in Innovation Design Engineering at the Royal College of Art and Imperial College of London. Today, with more than eight years experience of designing products, services and experiences, she has remained true to her 17-year-old self.

Ruby has been awarded two Helen Hamlyn Design Awards for Creativity and Inclusive Design, and received honorable mentions from Core77 and the RSA for design solutions combating issues such as social isolation in older people.

Jessica's talk: Design for Disability

Description: Design for disability is a topic close to my heart. As somebody born with a disability I had first hand experience of what it was like using and working with 'product aids' or tools to help in assisting everyday tasks. During my design degree I noticed the lack of disabled individuals that were involved at the forefront and crucial stages of the design process of designing product aids, this result meant that products were not suitable to the end user. This lack lead me further to re-design traditional medical aids into products that held more meaning to the user rather than it just being perceived as a tool. I will be discussing what it's like to use 'product aids' and how my experience lead me to re-design and question the inclusiveness of designing products for people with disabilities.

Bio: Having studied a product and furniture design degree at Kingston University I have always taken an interest in helping people. Born with a physical disability has made me look out at the world with a positive attitude rather than seeing it as something negative.