(Please RSVP by April 11th with your full first and last name, bring a government-issued ID, and arrive 10 minutes early to the lobby for registration and escort to the conference center)
Description: Companies are continually trying to re-invent themselves by adopting methods such as Design Thinking, Six Sigma, Lean Startup and Agile. All of these methods promise cost-effective, faster, and customer-centric ways to create the “new.” However, in many companies, the introduction of these methods create confusion and sometimes impedes innovation.
What if there is a better way to govern innovation by combining these methods using a design-led approach? How can Design, Lean Startup, and Agile approaches co-exist? What is the role of the designer in all of this?
Shilpi Kumar, founder and CEO of Khoj Lab in Chicago will share how an integrated approach can lead to implementation success. She will show how the idea of flow can reduce bottlenecks and will lead the audience in a discussion about the shifting role of design/ers in an innovation-led enterprise.
We will do a short interactive activity during this session.
6:00pm – Building tour of Fannie Mae’s new DC headquarters (optional participation)
6:30pm - Program Begins
8:00 - Networking
We are very grateful to Fannie Mae, our host and sponsor for the evening! Light food and refreshments will be served. Please register with your full first and last name, bring a government-issued ID, and arrive 10 minutes early to the lobby for registration and escort to the conference center.
About our Speaker:
Shilpi Kumar has over 15 years of professional experience as an Architect, Industrial Designer, Design Strategist, User Experience Researcher, and Design Educator. She is the founder of Khoj Lab, an Innovation consultancy, where the mission is to help business leaders of organizations discover new opportunities for growth and optimize the process to implement innovation strategies. Over the last year at Khoj Lab, she has built a team of multi-cultural, multi-lingual women who together speak six languages- English, Hindi, Cantonese, Mandarin, French, and Spanish.
Before founding Khoj Lab, Shilpi was part of the innovation kitchen at Herman Miller where she led global research initiatives to inform and establish a point of view on the future of the business and the future of work itself. Following which she helped GE Transportation Digital operation and strategy teams define an integrated business process for new product design and development.
Shilpi has a professional Architecture degree from BIT Mesra, Ranchi, India, Masters of Design from the Industrial Design Center at IIT Bombay, India, and a Masters of Design Methods from the Institute of Design at the Illinois Institute of Technology.
About our Sponsor:
Fannie Mae is a leader in providing housing finance for homebuyers and renters in the United States. We serve the people who house America. Together with our partners, we make sure that homeowners, homebuyers, and renters across the country have access to affordable financing opportunities.
Our Customer Experience Design (CXD) team is reinventing the company, putting design at the forefront of our business, and transforming how it fulfills this promise into the future. Our designers are strategists, storytellers, researchers, ethnographers, and rebels at the forefront of design, passionate about creating customer-centric solutions that will keep home within reach for more Americans.
CXD’s Service Design Community of Practice aims to build expertise at all levels and inspire Fannie Mae practitioners to bring service design tools to their work. Come meet Fannie Mae’s service designers at our new headquarters; we are excited to be sponsoring this event with the wider DC service design community!
Fannie Mae Midtown[masked]th Street NW Washington, DC 20005
Enter the walled-off pathway off the corner of 15th and L Street NW that will take you to the visitor lobby.