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Socialize! Social Business Israel Message Board › Reminder - The Next Generation of Customer Services

Reminder - The Next Generation of Customer Services

Keren L.
user 37733702
Group Organizer
Tel Aviv-Yafo, IL
The Next Generation of Customer Services

Only Organizers can edit

  • Wednesday, April 24, 2013

    5:00 PM to 7:30 PM

  • LivePerson Office

    13 Zarhin St. Building B, floor 1., Ra'anana (edit map)

    https://www.facebook....­ /

  • Hi to all of you socializes,

    We are excited to invite you to join us for inspiring talks by leaders in the industry that will share their insights on how support service should look in a world of Social Networks.

    Date: April 24th


    Schedule and Speakers:

    17:00-17:30 Gathering and Networking  - Light refreshments will be served

    17:30-17:40  Keren Litani Founder&CEO, Socialize – Opening

    17:40-18:05 Ranny Nachmias, VP, Head of Customer Support, LivePerson:

    The Future & Beyond of Customer Service

    As LivePerson is the world leader in Online Intelligent Engagement,Mr Nachmias will present LivePerson's vision of Customer Service and discuss how LivePerson meaningfully connects with its customers, partners & prospects by utilizing social media, Ecosystem partners and more.

    18:05-18:30 Adi Farkash, Founder&CEO, IceSCRM – Personalize customer service

    18:30-18:55 Sharon Yeminch, Head of New Media division at the Police – service to citizens

    18:55-19:20 Adi Yagil, Social Media Consultant, Social Media Strategist eToro

    Integrating social with classic customer service - case study by eToro

    The sessions are designed to be interactive and will include Q&A

    I would like to use this opportunity to thank our host Ariel Cohen, Developer Community Manager at LivePerson and a truly Social Business Evangelist for sponsoring this event and hosting us at LIVE PERSON offices.


    LivePerson Office

    13 Zarhin St. Building B, floor 1., Ra'anana (map­)

    To join Socialize community on facebook, please go here:

    https://www.facebook....­[/url] /

    Hope to see you all.

    Socialize team

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