The Power of Service Design


Calling our Manchester community.

Service Design is typically left to UX Designers to think of the customer journey. However, the ever-growing importance of user needs means that organisations are increasingly looking at creating teams that focus on the end-to-end customer interaction and how to adopt a service approach to design. Have ever wondered how you can incorporate a modern edge or holistic approach to your creative design, then look no further and join our SODA Squad and Service Design experts on the 16th of October to discuss ‘The Power of Service Design’.

Talks will uncover the Service Design mindset, challenges, opportunities and the impact on a company. We will be providing complimentary food, drinks and the opportunity to network with market-leading experts.

Be there or be square!

18:00 - 19:00 - Networking, Food, and Drink
19:00 - 19:15 - Talk 1 - Gavin Elliott
19:15 - 19:30 - Talk 2 - Jan Blum
19:30 - 19:45 - Talk 3 - Vimla Appadoo
19:45 - 20:00 - Panel Q&A - All to answer (questions at the end)
20:00 - 21:00 - Networking and Drinks

Speakers include:
Gavin Elliott - Head of Interaction and Service Design at UK Government Department for Work and Pensions
Vimla Appadoo - Service Designer at DigitalBridge
Jan Blum - Service Design Lead at FutureGov

Gavin Elliott
Gavin Elliott is the Head of Interaction and Service Design for the UK Government Department for Work and Pensions. A seasoned conference organiser, compere and speaker Gavin now spends his time speaking about topics which are close to his heart.

Jan Blum
Jan has worked on a wide range of service design and digital transformation projects in the public sector. He is passionate about local government, where policy meets practice and Service Design can make a real difference in people’s lives.

Vimla Appadoo
As a Service Designer at DigitalBridge, Vimla is bringing her passion for Service Design and user-centred services to the forefront of tech innovation. At 21, Vim co-founded Experience Matters consultancy, winning the NHS CCG as her first client. Since, Vim has also founded Northern Collective: Women in Public Spaces, co-founded SheSaysMCR, managed DrinkaboutMCR and managed Manchester Social Entrepreneurs. She has been an advisor to the Youth Charter, the Big Youth Group and is a Regional Ambassador for the Holocaust Educational Trust.

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