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Service Delivery

This month we are focusing on Service Delivery.  We will focus on how to implement support channels and help desk services. Please bring your questions, challenges, and successes to share with the group.  

We'll have 3 short presentations and a panel Q&A. ServiceRocket will be hosting the event in their Rockettoria space.

These ideas and others will be discussed over breakfast. 


• Lingbo Lu - Product Manager for Atlassian JIRA Service Desk has been working with ITIL workflows for IT help desks

• Vicent Wong - Product Manager for Atlassian JIRA Service Desk

• Justin Alex Paramanandan - ServiceRocket Consultant will share a recent case study about designing a help desk

Flow of Event:

Will last from 8am-10am

• 8am-8:30am Registration & Coffee + Refreshments

• 8:30am-9:30am Presentation 

• 9:30-10am Networking

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  • Gino

    Really great content, especially the Top 5 tips for Service Desk implementation

    September 27

  • Andrew

    Hey all, sorry am going to have to pull out of attending this one due to work commitments. Hope to attend the next one should you have it in future.

    1 · September 26

  • Johannes M.

    Hello Everyone... just a quick note for those who have not been here or are not aware we have a stylish Vittorria coffee machine... so if your running a bit late or need coffee to function first thing don not despair as we have proper coffee available on arrival...

    1 · September 22

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