This month we are focusing on Service Delivery. We will focus on how to implement support channels and help desk services. Please bring your questions, challenges, and successes to share with the group.
We'll have 3 short presentations and a panel Q&A. ServiceRocket will be hosting the event in their Rockettoria space.
These ideas and others will be discussed over breakfast.
• Lingbo Lu - Product Manager for Atlassian JIRA Service Desk has been working with ITIL workflows for IT help desks
• Vicent Wong - Product Manager for Atlassian JIRA Service Desk
• Justin Alex Paramanandan - ServiceRocket Consultant will share a recent case study about designing a help desk
Flow of Event:
Will last from 8am-10am
• 8am-8:30am Registration & Coffee + Refreshments
• 8:30am-9:30am Presentation
• 9:30-10am Networking