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Refund Policy

A note about "No Refund" policy.

You may have noticed that most of our events have a "No Refund Policy". I'd like to clarify this topic a bit.

  • We view your registration the same as you might regard a ticket to the Symphony. It's your seat, you paid for it, you are free to use it, not use it, or transfer it (with some restrictions) to someone else.
  • If you have a reservation but there is a waiting list and at least two days until the event, we are much more amenable to issuing a refund if someone takes the spot you vacate. If you want to be sure to be reimbursed, you can broker your own replacement - provided you let us know and forward all needed materials to your substitute.
  • We believe in honoring our commitments - which is why if the fault is ours we DO make refunds. If we failed to provide accurate and timely instructions, failed to answer a reasonable and timely question about an event, etc, that is on us and we will absolutely make matters right.
  • When we make refunds we, StarCircleAcademy are still "on the hook" for any transaction fees. That is, when we make a refund there is a cost to us to do so - aside from the time and effort involved.

In lieu of a refund, what about putting me in another workshop or class?
A: If a suitable event is already scheduled, there is space, and you accept any restrictions on the event (e.g. A Liability Waiver where required), we are usually quite willing to bump you to the replacement event. Note we do not guarantee a "dollar for dollar" equivalency.

What about just letting it ride until the next event comes around that I want to attend?
A: We prefer to keep our bookkeeping simple and not keep track of future obligations, so no, this is not an option. We may, however credit you with a free webinar of your choice provided one has been scheduled or even provide a discount at our Store. Again, this will not be a "dollar for dollar" equivalency.

Table of Contents

Page title Most recent update Last edited by
Significant Other Policy June 7, 2013 3:30 PM Steven C.
Get EMAILS Properly March 24, 2013 12:37 PM Steven C.
Fit me in Please March 22, 2013 9:48 AM Steven C.
Refund Policy May 20, 2013 10:38 AM Steven C.
Last Minute Attendance February 4, 2014 3:55 PM Steven C.
What People Say About Us March 22, 2013 9:54 AM Steven C.
About Star Circle Academy March 22, 2013 9:51 AM Steven C.

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