- Success Bound - Customer Success Meetup 2.0
We're back! After the success of our first meetup in 2018, we're excited to announce Customer Success Meetup 2.0 We will be having a great discussion with SaaS founders to set the path right for Q3! The event starts with Registration and Networking, followed by a session on customer onboarding framework by Puneet Kataria and a Panel Discussion. The panel comprises Khadim Batti - Co-Founder & CEO at Whatfix Niraj Ranjan Rout - Founder & CEO at Hiver Puneet Kataria - Founder & CEO at CustomerSuccessBox The panel will be moderated by Nimesh Mathur, Customer Success Leader (India) at Pluralsight. P.S. Use #SuccessBound and tag CustomerSuccessBox to spread word about the meetup via your social networks.
- [Webinar] Start a Career in Customer Success
Save Your Seat: http://bit.ly/customer-success-career KEY TAKEAWAYS - What’s the difference between Customer Support/Service and Customer Success? - How do I know if Customer Success is right for me? - The basic skillsets that every Customer Success Manager should have and how to get those skills. - The secret that everyone entering into Customer Success should know. ABOUT THE SPEAKER Maranda is a customer facing operations leader with over 20 years of experience in both working with and designing customer-facing groups. With her passion for Customer Experience, she has won Top 100 Customer Success Strategist in both 2017 and 2018. Maranda has experience building and scaling Customer Success (B2B), Customer Support (B2B, B2C), API (Engineering) Support, Contact Centers (Inbound/Outbound), Sales, and various other teams in operations. Maranda is a ground-up builder with a passion for setting up the right teams, systems, process, and overall infrastructure to take both the team and the company to the next level. Maranda is currently at Pared, where she is the Vice President of Customer Success and Support building Customer Success from scratch. Previously Maranda was the COO of rentl. and VP of Customer Success and Operations at HelloSign. She also mentors various organizations and is on the Advisory Board for Catalyst, a Customer Success tool.
- Success Bound - Customer Success Meetup for B2B SaaS
We will be having a great discussion with SaaS and Customer Success leaders to get Q4 started off right! The event starts with Registration and Networking, followed by Panel Discussion on 1. Moving from Reactive Support to Proactive Success in a B2B SaaS business - Setting up a customer success organization - What does an effective success organization look like? 2. Secrets of successfully onboarding a B2B SaaS customer - Onboarding process - Do's & Don'ts for the first critical 30-90 days We will have top industry experts from the SaaS and Customer Success domains put their thoughts forward and engage with the audience for real-time discussions. Here comes the list of panel members: 1. Nimesh Mathur, Director of Customer Success, Pluralsight 2. Bharath Devanathan, Ex CCO, Belong.co 3. Senthilvel Prakash, Sr. Manager Customer Success, Synup 4. Srihari B T, Customer Success Architect, Whatfix 5. Apoorva Jaswal, Sr. Customer Success Manager, Branch 6. Rajiv Sharma, Head of Sales and Customer Success, Hiver The panel will be moderated by Puneet Kataria, Founder & CEO, CustomerSuccessBox. Stay tuned for more updates! p.s. Use #SuccessBound and @CustSuccessBox to spread word about the meetup among your friends and peers.