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#TampaCC Message Board › Tampa based Fortune 500 company hiring (20+ positions)

Tampa based Fortune 500 company hiring (20+ positions)

Krishna P.
user 10575884
Jersey City, NJ
Post #: 5
Our client a Fortune 500 company is looking to hire Application Support Analysts for their Tampa, Florida location.


1+ years in Application/Technical Support role, with excellent customer service, analytical & problem solving skills.
Knowledge of C#.NET /VB.NET is required (experience from classroom projects would be considered).
Experience writing basic SQL queries is required.
Experience with program deployment, reading and documenting issues, SQL-Oracle or SQL Server, Microsoft Visual Studio (ASP.Net, C#, HTML preferable.
Experience with report development (AdHoc, Crystal, General SQL Queries).
Excellent knowledge of best practices in technical support policies & procedures.
Thorough working knowledge of bug-tracking and/or call-tracking software.
Excellent troubleshooting, diagnostic, process & procedural skills.
Good written and verbal communication skills.
Associates degree, or equivalent work experience. Candidate must be a self-starter with excellent communication and organizational skills.

Job Summary

Provide application support to customers & external staff/users.
Track, document & resolve problems, bugs, reports & enhancement requests.
Serve as one of the liaisons between Development and Quality Assurance staffs.
Evaluate & escalate reported issues as necessary.

Job Duties

Resolve questions/concerns from multiple customer sites. Escalate calls to appropriate source for further assistance.
Coordinate special requests from users that require in-depth or specialized knowledge.
Input & track incoming calls, emails, & bugs with in-house software.
Provide documentation as needed.
Take ownership of user concerns to see them through to completion.
Work closely with Development and Quality Assurance Departments on implementation of new software releases to insure timely and accurate site upgrades. May require some testing and technical writing.
Research & troubleshoot all issues prior to escalation to Development, including gathering information needed to produce fixes and enhancements, documenting steps to reproduce problems in-house, reviewing & verifying enhancement requests & directly interfacing with customers to manage problems through to timely resolution.
Responsible for answering customer calls from the Customer Support Department.
Continually transfer knowledge to the support department through the call-tracking software & through weekly support meetings.
Participate in on-call rotation (with several others) to ensure after hours coverage is available.

To apply:­
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