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TorontoBabel: Toronto's International Language Exchange Message Board › Full Time Job Opportunity! Bilingual English and Dutch, Spanish or Parisian

Full Time Job Opportunity! Bilingual English and Dutch, Spanish or Parisian

A former member
Post #: 1
Hi There,

My name is Mackenzie and I am a recruitment manager for an IT staffing company. Our client is currently looking for a Help Desk Analyst to join their team in Richmond Hill full time.

They are looking to fill 3 positions:
1. Bilingual: English and Dutch
2. Bilingual: English and Spanish (supporting Spain)
3. Bilingual: English and French - Parisian (supporting France)

The detailed job descriptions for these roles is below. If you are interested in any of these opportunities, please contact me.

Bilingual Help Desk
Successful applicants will be joining the Managed Infrastructure Service team offering a central point of contact to multiple organizations internationally. The MIS team is dedicated to service excellence by working with internal and external support groups, providing front line support, remote assistance, call management and a N.O.C.


Responsibilities:
• Provides IT support to callers in multiple locations such as corporate and home offices
• Provides support on issues such as VPN, Citrix, desktops, laptops, PDA’s, network resource access, MS Office, MS Windows and Lotus notes
• Provides front-line advice service to end-users on software and hardware related problems
• Diagnoses and troubleshoots the problems
• Manages domain account and Citrix sessions, contacts and asset information.
• Escalates critical issues to Supervisor
• Routes calls to internal and external support groups and
• Follows-up on outstanding tickets and escalations
• Provides one-on-one instruction on new applications
• Researches information for users on applications when necessary
• Participate in non-standard working time models
• Completes special projects or tasks assigned by Supervisor


Qualifications:
• Technical degree or diploma and/or equivalent business experience
• 1 1/2 – 3 years of combined call center and IT experience
• Strong communication and phone skills; excellent customer service, analytical and problem solving skills a must.
• Strong support knowledge of PC hardware, Microsoft operating systems (98, NT, 2000, XP & Vista), Citrix and Network trouble shooting
• Team player qualities: integrity, accountability, adaptability and motivated
• Industry certificates a plus. i.e. A+, N+, Server+, MCP’s, HDI & ITIL

Best Regards,

Mackenzie
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