• UCD Bristol 20 - Open Mic - What did you learn at UX Bristol?

    If you work in UX or have an interest in it, you've probably heard of UX Bristol. This annual conference always sells out and is the highlight of our community's calendar with workshops and speakers from Bristol and beyond. This year, UX Bristol falls on July 12th, just a few days before our Meetup and so, in conjunction with them, we're opening the floor to hear from you, our members, about your highlights, learnings and experience at the conference. For those who aren't able to or planning to attend the conference, we're sure that there will be lots of insight to take away. For those of you who are - hear from your colleagues and share thoughts in a friendly open space. So... bring your thoughts and bring your voice. We're shaking things up with a UX Bristol open mic*! *No singing required Schedule: Doors: 18:30 (Pizza, beer, soft drinks) Main event: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: We will be in our usual spot at Framework on King Street. From 7pm, we'll be opening the floor to people to speak for 5-10 minutes about their UX Bristol experience. If you want to talk, please send us a DM on twitter, message here or email [masked] so that we can assign you a time slot! Alternatively, we're happy for people to just stand up and talk on the night! =======================================================================

    11
  • UCD Bristol 19 - Privacy by design: a panel discussion

    Framework co-working

    UCD Bristol started 2019 with a talk from Lon Barfield on Privacy by Design (pictured above). The talk sparked a lively Q&A session and is a big topic in the design world for good reason. We have invited Lon back to be on a panel with Rita Cervetto, David 'Sheff' Barker, and Maria Santos to discuss some of the key themes of the talk. Schedule: Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: “User privacy is the new facet of the user that needs to be considered during the UX design process.” Lon Barfield Following the enforcement of GDPR a year ago and some high profile news stories in the last year about companies taking advantage their control of user data most people now expect a higher level of respect for their personal data. Themes that will be discussed include: - Addiction by design – Whose responsibility is this and how can we move forward? - Privacy as a modern concept – How is this interpreted in design? Privacy means different things to different people, how do researchers/ designers /companies interpret this when building products? - The future of privacy – Lon proposed a model where users are rewarded for sharing their data and further control is given to the user, how practical is this? Is there a shift in companies toward this model or are they mostly still just paying lip service? ======================================================================= Our panelists: Lon Barfield - Simpleweb Studio Block A computer scientist and design thinker, Lon Barfield has research, industry & start-up experience and is a lecturer and author. After joint degrees in Computer Science and Physics and a Masters in Computer Science he went on to work at the CWI: Holland's National Research Labs, co-founded the internet start-up General Design and worked on UX at Hewlett Packard Labs as well as a number of universities; Bristol, TU Delft, Utrecht, OU, UWE, City University, University of the Arts London and the Manchester Metropolitan University. During his most recent contract at Simpleweb Studio Block he worked on technologies and issues in the distributed ledger space, including Self-Soverign Identity and Privacy by Design. He is a review editor for the journal ‘Frontiers in Blockchain’. Rita Cervetto - Ovo Energy Rita Cervetto is a designer, specialised in Service and Visual design. She uses a human-centred approach to help teams gain clarity and tackle the right problem. Previous projects include helping NHSBT decide what blood donation centres should look and feel like to lower donor's anxiety, designing a repeat prescription service around the patient with Well Pharmacy and doing a service design audit with the Co-op's Insurance team. Rita currently focuses on helping OVO Energy create the energy platform of (the more sustainable) future, whilst keeping Fridays for up-skilling herself or others (where as a consultant, she delivers tailored sessions on design tools). David 'Sheff' Barker - Immersive Labs User experience professional with over 10 years experience working with agencies and in-house teams. Utilising an evidence based, iterative approach to problem solving, he helps organisations deliver successful digital solutions. Currently UX lead at Immersive Labs, a cyber security learning platform. Maria Santos - People for Research Maria Santos is the Digital Marketing Manager at Bristol-based user recruitment agency People for Research. Between tweeting and blogging, her role also includes overseeing data protection at PFR, aiming to set the standard for GDPR compliance in the user recruitment industry. Before moving to the UK and becoming a GDPR geek, Maria worked as a journalist and freelance copywriter, mainly writing about FinTech and innovative technology. =======================================================================

    18
  • UCD Bristol 18 - Animation to improve UX / Sharpening our research craft

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: We will be at Framework co working space - 35 King Street, BS1 4DZ. As usual, we've got you covered with pizza (thanks to our sponsor Pizzarova!) beers and soft drinks. *UCD Bristol is organised by Natural Interaction and People For Research* ======================================================================= A note about RSVPS: Please note that we're trying hard to stop no-shows so that our growing monthly wait listed guests get a chance to attend. If you RSVP but your plans change, please make an effort to update your Meetup profile at least 3 hours prior to the event. We've been tracking no-shows for the last few months and from this event, if you've no-showed more than 3 times, you'll be placed at the bottom of the list with priority given to wait listers. ======================================================================= We've got three speakers this month covering two fantastic topics: Lightning talk: Improving UX through animation and interaction - Harry Cobbold We’ll take a look at some of the ways which animation can be used to enhance the user experience and why it’s important. Everything from creating a seamless user flow through to boosting engagement. About the speaker: Harry Cobbold is the founder of Haio, a digital design agency which works with startups, scale-ups and SME's on digital product design and builds. ---------- Case study talk: Sharpening our research craft - Ben Cubbon & Jessica Dilworth Sharpening our research craft means taking the time to renew ourselves and our skills. We’ve been practising different ways in which we can become better researchers by playing with new research methods and conducting critiques on our existing ones. We’ll share what we’ve learnt about what it means to sharpen our craft. We'll also use the time to further learn how we can all sharpen our craft, hosting a discussion to learn about other techniques. About the speakers: Ben is User Research Practice Lead at OVO Energy. He was previously in government at HM Courts and Tribunals Service, understanding the needs of all users to inform the design of a reformed justice system, and at the Office for National Statistics. He has a strong methodological background and a master's in investigative psychology. Jessica is a User Researcher at OVO Energy. She comes from the worlds of literature and museums but is now focused on this world's problem of preventing climate change.

    20
  • UCD Bristol 17 - The power of brand in CX design

    Framework co-working

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: We will be at Framework co working space - 35 King Street, BS1 4DZ. As usual, we've got you covered with pizza (thanks to our sponsor Pizzarova!) beers and soft drinks. *UCD Bristol is organised by Natural Interaction and People For Research* ======================================================================= The talk: The power of brand in Customer Experience design When it comes to designing brilliant customer experiences, “easy” is increasingly just table stakes. This session will explore how, in addition to meeting customer needs, applying a brand lens to CX can result in a more memorable and effective CX design and strategy, by ensuring that the customer experience delivers on the brand’s values and promises. The speaker: James Reece Passionate about delivering value and meaningful change for organisations through human-centred design, James has 18 years of experience in designing effective experiences for clients, such as The Welsh Government, M&S, South West Trains, BMW Group and the BBC. He has won a Gold Webby Award and a place on the BIMA 100 list for ‘UX & Service Design’. James is currently a Service Designer at Sparck, a strategic design consultancy who work with ambitious organisations to deliver growth by designing business strategies, products and services.

    2
  • UCD Bristol 16 - A prototype is worth a thousand meetings

    Framework co-working

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: We will be at our new home, Framework co working space - 35 King Street, BS1 4DZ. As usual, we've got you covered with pizza (thanks to our sponsor Pizzarova!) beer and soft drinks. *UCD Bristol is organised by Natural Interaction and People For Research* ======================================================================= Our speaker: Mark Skinner is a Bristol-based senior UX consultant who has been improving customer experiences for nearly 10 years. After joining cxpartners in 2013, he has gone on to lead projects for a variety of high profile clients, primarily in financial services. Working across research, strategy and design - with a constant eye on how to learn the most from a quick and dirty prototype - Mark has ensured that organisations understand the needs and desires of their customers and strive to deliver services that will improve their lives. Summary of talk: If a picture is worth a thousand words — A prototype is worth a thousand meetings. But, how do you get the most from your prototype? In this talk, Mark will give examples of how prototypes have been used to change the direction of an organisation, challenge assumptions and persuade people of things they would never have believed to be true, and fundamentally use a prototype to get to the heart of your problem. He'll conclude by giving his top tips for choosing the right prototype for any given problem.

    4
  • UCD Bristol 15 - Improving CX in the B2B space *FULL*

    Framework co-working

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: ****PLEASE NOTE CHANGE OF VENUE TO USUAL**** We will be at Framework - 35 King Street, BS1 4DZ. This month, we're welcoming award winner UX designer Alan Colville! He'll be talking about UX and CX within the B2B space and how to simplify and ultimately improve the process. And as usual, we've got you covered with pizza (thanks to our sponsor Pizzarova!) beer and soft drinks. *UCD Bristol is organised by Natural Interaction and People For Research* ======================================================================= Our speaker: Improving CX in the B2B space Alan Colville - UX designer & consultant An award-winning UX designer living in Bristol who has spent almost two decades in a variety of roles. He's been the customer experience guy at large companies like BT and Virgin Media, a UX designer for digital agencies, the founder of a web start-up and part of an international cooperative of designers and developers. Recently, he headed up UX for True Digital. Today, he brings customer-driven research, strategy and design to FTSE 100 companies, like Arm and Rentokil Initial. Increasingly, he mentors and trains teams and leaders, while regularly contributing to design, marketing and technology events and publications. Originally from Tipperary, Ireland, he now lives with three women, two of whom are his daughters. These days, you might catch a glimpse of him climbing up or biking down mountains, most recently on Aconcagua, Argentina where he trained for a World Record attempt to cycle at the highest elevation ever! ======================================================================= The talk: More than ever, customers expect better experiences powered by better systems when interacting with businesses. Established businesses around the World transform to emulate the speed, dynamism, and customer centricity of digital players like Airbnb, Spotify and Uber. It feels like we’re getting somewhere with technology advancements, tools, and growth in understanding of how to create customer-centred products. Yet Business to Business (B2B) UX maturity lags behind B2C. With Walker, a customer intelligence consultancy finding that by 2020, customer experience will overtake price and product as the key brand differentiator, particularly in the business-to-business space, now's the time to improve B2B customer experience and drive business KPIs. In this talk you’ll learn a customer-centred, three step approach to simplify UX by: 1. Getting to the hearth of the human emotions behind the functional business - build empathy for customers with stakeholders 2. Giving confidence to the business by clarifying and simplifying complexity - organise insights in new ways to give holistic view 3. Centralising information learned before disseminating throughout the organisation - design a useful and centralised resource The intended output is a shared understating of customers to galvanise the business around. Just as important, however, is the process of building this understanding itself. Collaboration across departments and countries looking at the business through the lens of customers, helps build consensus, identify areas of common knowledge, and establish building blocks for the future.

    1
  • UCD Bristol 14 - Privacy by design

    Edo

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: The first UCD event of the year will be in our usual location at Edo's office. If you haven't been there before, they are in the Quorum building next to the Old Market roundabout by Temple Way (closest parking is Cabot Circus). This month, we're welcoming Blockchain Design Analyst Lon Barfield. And as usual, we've got you covered with plenty of pizza, beer and soft drinks for you! UCD Bristol is sponsored by Natural Interaction, People For Research and Edo. ======================================================================= Our speaker: Lon Barfield - Simpleweb Studio Block A computer scientist and design thinker, Lon Barfield has research, industry & start-up experience and is a lecturer and author. After joint degrees in Computer Science and Physics and a Masters in Computer Science he went on to work at the CWI: Holland's National Research Labs, co-founded the internet start-up General Design and worked on UX at Hewlett Packard Labs as well as a number of universities; Bristol, TU Delft, Utrecht, OU, UWE, City University, University of the Arts London and the Manchester Metropolitan University. At Simpleweb Studio Block he is working on technologies and issues in the distributed ledger space. He is a review editor for the journal ‘Frontiers in Blockchain’. ======================================================================= The talk: Privacy by Design User privacy is the new facet of the user that needs to be considered during the UX design process. In fact doing so is now a legal requirement in GDPR. We'll look at the current context around corporate use of personal data, we’ll take a historical glance at understanding what privacy is and we'll look at the impact of new technologies on privacy by design. Along the way we’ll mention blockchain, studiolos, we’ll consider the success of ‘Fifty Shades of Gray’ and the important role of the chimney.

  • UCD Bristol 13 - Birthday Edition 🎉 *FULL*

    Doors: 18:30 (Pizza, beer, soft drinks and BIRTHDAY CAKE) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: We are celebrating our first birthday! A whole year of UCD Bristol events has been and gone! Thank you for suporting up and encouraging us keep going! UCD Bristol 13 will be in our usual location at Edo's office. If you haven't been there before, they are in the Quorum building next to the Old Market roundabout by Temple Way (closest parking is Cabot Circus). This month, we have something a bit different. We'll be starting with three lightning talks from well know faces on the UX scene here. Then, we'll finish with a panel discussion about the evolution of UX in Bristol over the last 5-10 years. This will cover the people, the industry, attitudes and trends and we want to hear your opinions and thoughts! And as usual, we've got you covered with plenty of pizza, beer and soft drinks for you! UCD Bristol is sponsored by Natural Interaction, People For Research and Edo. ======================================================================= The lightning talks: Ben Cubbon - Sharpening your research craft Living up to our principles as a user research practice means being the sort of team that takes the time out to practice our craft. – Ben will talk about how the research practice at OVO sharpens its research craft by sharing a case study of the day they spent playing with ethnographic observation. Dr Tim Dixon – Measuring Value in UX Tim will present an iteration of the digital impact framework, refined to be focussed on the user experience and research community. This lightning talk will also introduce a new collaboration with UX for Change and provide a taster of how the framework will be used in 2019. Amy McGuiness - The danger of design bubbles Why building diversity into teams is vital for our future. ======================================================================= The panel: Adam Babajee-Pycroft, from Natural Interaction, will join our three guests to make up a panel of four to discuss how UX as a practice has evolved changed in Bristol over the last 5-10 years. Jess Lewes from People for Research will be hosting. There will also be time for comments and questions, we'd love you to participate! ======================================================================= About our speakers: Ben Cubbon: User Research Practice Lead at OVO Energy in Bristol. Previously o f the government, as a Senior User Researcher within the digital transformation taking place in both HM Courts and Tribunals and the Office for National Statistics. Always thinking about how to meet participant needs. Dr Tim Dixon: A Senior UX Consultant, Dr Tim Dixon has been developing a strategic UX impact assessment at Bristol-based Nomensa since 2017. He was previously a consultant at ERS, working on socio-economic research projects, and a lecturer at Bath Spa University. Amy McGuiness: Amy has worked in user experience and service design for the last 10 years and is now Director of Practice at cxpartners. She co-founded Ladies that UX Bristol in 2014, a group that promotes women’s views and expertise in UX. She is a firm believer in the power of design to solve some of societies' biggest challenges and invites everyone to come and join in.

    9
  • UCD Bristol 12 - Bias in Research with Emma Howell

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= What and where: UCD Bristol 12 will be in our usual location at Edo's office. If you haven't been there before, they are in the Quorum building next to the Old Market roundabout by Temple Way (closest parking is Cabot Circus). This month, we have Emma Howell from CX partners. She'll be giving a talk and workshop on bias in research. And as usual, we've got you covered with plenty of pizza, beer and soft drinks for you! UCD Bristol is sponsored by Natural Interaction, People For Research and Edo. ======================================================================= The topic: Bias in Research. A small amount of bias is part of being a human with past experiences. But have you ever thought about how much of it you are bringing to your research projects? Have you thought about all of the places it is coming from? And have you considered the impact this is having on your research, your findings, your reports and your designs? In this workshop, we will explore the bias in our research. We will unpick all of the places it sneaks in – from the moment our research projects kick off, into our research sessions through to our final deliverables. Once we have uncovered all of the places bias can creep into our projects, we will explore ways to reduce its effect. I want to create time and space for you to reflect on your own research biases and where they come from. I also want you to leave with a big bag of tricks to help you reduce the impact it has on your projects. ======================================================================= About Emma: Emma has 12 years of research experience, starting in academia before finding her way to crafting lovely digital stuff. She's the Senior User Experience Consultant and Research Lead at local agency CX partners. She has a mixed bag of research experience and her favourite projects include: - Exploring insect camouflage in Leigh Woods - Observing a tribe of baboons for two months - Studying smoking cessation drugs by putting smokers into fMRI scanners - Depth interviews with vulnerable Bristol citizens to improve council services - Helping the Samaritans to improve their services for people in emotional distress

    5
  • UCD Bristol 11 - Edo Experience Team - Organisational Purpose

    Doors: 18:30 (Pizza, beer, soft drinks) Talks: 19:00 (Prompt start) Curfew: 21:00 ======================================================================= The what and the where: UCD Bristol 11 is at Edo as usual. If you haven't been there before, it's next to the Old Market roundabout by Temple Way (closest parking is Cabot Circus. This month, we have three members of the Edo Experience Team coming in to talk to us and as usual, we'll have plenty of pizza, beer and soft drinks for you! UCD Bristol is sponsored by Natural Interaction, People For Research and Edo. ======================================================================= The topic: The Edo Experience Team will be talking to us about Organisational Purpose. What is it, why you should define it and how to get a consensus on what it can do for your organisation. And all in 1 hour! Phew! We'll be hearing from Oliver Hall (Creative Director), Gaia Riva (Experience Consultant and Mike Dunn (Principal Experience Consultant). Find out more about each of them here: https://www.edo.co/who-we-are/the-edo-team/

    23