Past Meetup

World Usability Day – Healthcare: Collaborating For Better Systems

This Meetup is past

221 people went


UXPA of Los Angeles is proud to participate in:


User Experience professionals are more frequently being called upon to make medical care accessible and safe. The evening's program will address ways to we can make meaningful and positive changes to an often dehumanizing system of care.

UXPALA's focus for World Usability Day 2014 will address 3 key areas of Healthcare and usability:

• Making and Designing Usable Medical Devices
• Optimizing space design to reduce errors, promote efficiency, and increase medical staff and patient satisfaction
• Connect to care: Enabling 2-way communication between patients and doctors


We're going to attempt to stream the event live tonight on our channel. If there are any technical difficulties, we'll switch over to Google Hangout and send that link out via our twitter feed and meetup page. So, here it is!


6:00 — Registration/Networking/Refreshments and food
6:15 — Agenda, Schedule, Sponsors, Community
6:45 — Sean Kelly, Moderator, Kaiser Permanente
6:55 — Ravi Sawhney,CEO, RKS plus short Q&A
7:30 — Break/Member Survey
7:40 — Kerrie Cardon, Herman Miller
8:15 — Erica Yamada, Kaiser Permanent Innovation Center
8:50 — First Raffle Drawing
8:55 — Panel Q&A
9:25 — Second Raffle Drawing
9:30 — Networking/After Party at McCabe’s/Santa Monica Blvd!


Ravi Sawhney, Founder and CEO of RKS (

Ravi Sawhney is the founder and CEO of RKS, a global leader in Strategy, Innovation, and Design. Ravi was hired by Xerox’s Advanced Development Group where he was the sole Industrial Designer working with a team of twenty Cognitive and Social Scientists to develop the first touch-screen interface years before computers entered the mainstream. Since founding RKS nearly 30 years ago, he has been recognized with every major design award in the industry.

Ravi invented the popular Psycho-Aesthetics® design think methodology, which Harvard adopted as a Business School Case Study (2008) and Class Exercise (2013) and for which he was awarded an honorary doctorate degree from the Academy of Art University in San Francisco. He is a regularly featured lecturer at Harvard’s Business School, USC’s Marshall School of Business, and UCLA’s Anderson School of Business, where he teaches this powerful business-driven design tool to top business school students.

Kerrie Cardon RN, AIA, ACHA, Herman Miller Healthcare (

Ms. Cardon wears two hats, that of registered nurse and registered architect. Kerrie’s 14 years as a registered nurse has instilled in her a personal passion as a healthcare architect for designing safe, efficient and healing environments for patients, families, and staff. At Herman Miller Healthcare Kerrie's role as a Healthcare Knowledge Consultant includes many things but most importantly the impact of of trends on the programming, planning and design of healthcare spaces.

Synopsis: Leveraging Technology and Innovative Design to Improve Patient Care

Providing future state patient healthcare and delivery practices requires knowledge gleaned from observational research, interviews and focus groups. Merging technology and innovation will create opportunities to re-imagine, re-envision and inspire out-of-the-box thinking throughout the planning and design of patient care environments. Kerrie's presentation will share novel design concepts grounded in analysis that support the diverse spectrum of activities needed to care for patients today and into the future.

Erica Yamada, Kaiser Permanente Garfield Innovation Center (

Erica Yamada is a UX Designer with Innovation Labs and Advanced Technology at Kaiser Permanente Garfield Innovation Center in San Leandro. Erica's specialty skills include ethnographic research, user centered design, ideation facilitation, usability research, interaction design and startup methodologies. She is passionate about designing systems level design solutions that are accretive to user experiences and business.
Synopsis: Designing the Patient Room of the Future: Using user centered process in Innovation Design
In an organization that values ethnography and usability but has less experience with the testing in between, how can you introduce new user centered testing methods? This presentation goes over how we introduced Wizard of OZ/concept testing to the Innovation department of Kaiser Permanente as we embarked on designing the patient room of the future.
Sean Kelly, Senior UX Manager, Kaiser Permanente (
As well as being an instructor in the UX Certificate Program AT CSUF, Sean Michael Kelly is Senior Manager of UX at Kaiser Permanente focusing on helping patients make sense of the complicated world of health care. With over a decade of experience in UX, he enjoys making order out of chaos and making the complicated simple for users.
We'd like to thank the following sponsor for their generous support of World Usability Day:
NetRelations (

If you care about your users, then that’s a passion we have in common. NetRelations focuses on goal- and result-driven experiences. Whether you’re a marketer or a web or social site visitor, we care to make your experience so intuitive, you won’t even notice it.
We think “big picture” before tactics, personas before departments, mobile before laptop, content/conversion before navigation, goals before technologies.
And our formal description? NetRelations is an award-winning, international design/development firm for content and commerce solutions. With more than 300 clients, including global enterprises, NetRelations prides itself on delivering “a better experience.”
NetRelations is an EPiServer Premium Solution partner and a Microsoft Gold Partner. (
We know usability testing is a pain. It’s expensive and time-consuming. As a result, it doesn’t happen enough. That’s why we built — we wanted to bridge the gap between no user testing and expensive user testing. lets you “look over the shoulder” of people in your target audience while they use your website. And we make it fast, easy, and inexpensive, so you’re more likely to do it.
Syndicatebleu (
Syndicatebleu is a creative recruitment agency with a boutique style of staffing that allows us to get to know our talent and clients. We quickly discover the little things that make the best match.
Syndicatebleu was created with the idea that you don’t have to be the biggest to be the best. In fact, some of our key members came from many of the world’s largest staffing companies and learned the limitations of being that big. So they built Syndicatebleu with the resources of a large creative recruitment agency, while still remaining personal and nimble enough to respond immediately to the specific, individual needs of our clients and talent.
Syndicatebleu provides all levels of recruiting services including temporary-to-full-time placement, short-term contracts, and freelance projects.
Usability Tools (
UsabilityTools is an online platform with tools for remote web usability testing and conversion optimization. Tools allow you to gather declarative and behavioral data at any stage of design process. Thanks to integrated research panel you also get the access to over 10.000.000 respondents from 57 countries. Get the first responses in just hours!
Yahoo Center Santa Monica (

Yahoo is focused on making the world's daily habits inspiring and entertaining - whether you're searching the web, emailing friends, sharing photos with family, or simply checking the weather, sports scores or stock quotes.
General Assembly of Los Angeles (
Our 8- to 16-week Los Angeles courses can help you level up in your career. Fast-paced and fun, our classes & workshops are great primers. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. Featuring thought-leaders, experts, and industry professionals, our Los Angeles instructors are skilled practitioners with real-world experience in their field.
Herman Miller Healthcare (
The physical environment plays a key role in healthcare. A space that enables collaboration, focus, and comfort can profoundly impact care quality and patient satisfaction. Herman Miller Healthcare and Nemschoff help healthcare facilities create spaces that do more for the people who use them. We provide the industry’s most comprehensive product offering for healthcare interiors, from exam rooms and labs to caregiver workstations, patient rooms and administrative workplaces. Healing. Working. Living. Spaces inspired by what people need.
Q Connects (

Q Connects specializes in networking and building relationships to connect top talent to our clients in the Technology Industry. We provide Contract, Contract-to-Hire and Direct Placement talent.
We use the word Talent when we refer to Candidates; We believe all employees in the marketplace have talent to offer.
Fandango (
Fandango, the nation's leading moviegoer destination, sells tickets to more than 20,000 screens nationwide. Fandango entertains and informs consumers with reviews, commentary, celebrity interviews and trailers, and offers the ability to quickly select a film, plan where and when to see it, and conveniently buy tickets in advance. At many theaters, fans can print their tickets at home or receive them as a paperless Mobile Ticket on their smartphones.

Event hashtags:
World Usability Day #WUD2013
Questions for speakers:
Ravi Sawhney #WUDRavi
Kerrie Cardon #WUDKerrie
Erica Yamada #WUDErica
Sean M. Kelly #WUDSean
General Questions #WUDPanel
Thank our generous sponsors:
Fandango @Fandango
General Assembly @GA
Herman Miller @HermanMiller
NetRelations @Netrelations
Qconnects @Qconnects
SyndicateBleu @Syndicatebleu @Usertesting
UsabilityTools @Usabilitytools
Yahoo @yahoo