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UXPALA - User Experience Professionals Association of LA Message Board › Talking with Participants During a Usability Test

Talking with Participants During a Usability Test

Marcella M.
Marcella_UX
Group Organizer
Santa Monica, CA
Post #: 126
Talking with Participants During a Usability Test

by KARA PERNICE on January 26, 2014

Topics: Research Methods User Testing

Summary: Talk less and learn more by being prepared to use 3 sound, practical techniques for interrupting or answering users while facilitating a usability test or other behavioral research study.

Introduction
"Echo. Boomerang. Columbo." No this is not a bastardized version of the NATO phonetic alphabet, rather it’s a handy way of remembering 3 safe and productive approaches for interrupting or answering users during usability tests and other research studies.

Please read the rest of the paper at the link to the Nielsen/Norman Group page.
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