- [ONLINE] How Design Makes The World
Do you wish more people understood good design and valued good designers and researchers? There’s a fresh new way to make this happen and author Scott Berkun is going to share it with you. Based on his new book How Design Makes The World , he’ll tell new inspiring stories that illustrate how design impacts our lives and the many factors that contribute to why good design is so hard to achieve in practice. A fun, inspiring and practical talk that will renew your passion for what you do with a new framework for explaining the value of design to everyone. When: • 6:30pm to 7:30pm: Presentation and Q&A We're charging a fee for this event. Normally, we use this to pickup refreshments for our attendees or put towards food/drink at one of our minglers, but we've decided that the proceeds from the event will be donated to the VGH & UBC Hospital Foundation to help support research and urgent needs of front line health care workers. About Scott Berkun: Scott is a bestselling author and popular speaker on creativity, leading projects, culture, business and many other subjects. He’s a former user research interaction designer and project manager who worked for many years at Microsoft and WordPress.com. He’s the author of eight books, including The Myths of Innovation, Confessions of a Public Speaker, and The Year Without Pants. His work has appeared, in The New York Times, The Washington Post, Forbes, The Wall Street Journal, The Economist, The Guardian, Wired magazine, USA Today, Fast Company, National Public Radio, CNN, NPR, MSNBC and other media. His popular blog is at scottberkun.com and he tweets at @berkun. Connect with Scott: • Website - http://www.scottberkun.com/ • Book Website - http://www.designmtw.com/ • Twitter - https://twitter.com/berkun
- [ONLINE] Building Better Outcomes: Collaboration, Communication, Credibility
Modern team communication is about understanding your audiences and conveying targeted messages to different stakeholders in an effective way. This requires that we constantly adapt to new ways of approaching conversations and juggling the needs of others across a myriad of channels. Knowing your audience, creating a shared vision for success, and using a common framework can not only align departments but improve trust and engagement across your organization. Whether you work independently or are part of a larger project team, this session will share some ways to understand the needs of others and tips to boost collaboration, communication, and credibility. This session will uncover how you can: • Determine the needs of others to build trust with folks across your organization • Use a stakeholder analysis framework to understand communication requirements • Share a facilitation approach to build trust, enhance creativity, and create alignment When: • 6:00pm to 7:00pm: Presentation and facilitated discussion NOTE: Participation will be limited to 30 people to facilitate breakout rooms with each small group sharing after an activity. Also, we're charging a fee for this event. Normally, we use this to pickup refreshments for our attendees or put towards food/drink at one of our minglers, but this time we're going to do something a bit different. We've decided that the proceeds from the event will be donated to the Greater Vancouver Food Bank to help support those in need in these trying times. About Melissa Breker: Melissa is a content and change management consultant, with over 15 years experience applying strategic thinking to content and digital projects. She works with UX teams, creative agencies, product developers, and content folks to inspire new ways of working, thinking, and communicating together. Melissa is a certified change management consultant and international speaker. She has facilitated workshops and projects with teams at Samsung, TELUS, Experian, BC Hydro, and Wells Fargo Retirement Banking Group. Melissa works closely with teams to support change leadership and help organizations deliver customer and employee experiences that support growth and transformation. Connect with Melissa: • Website - http://www.brekergroup.com/ • LinkedIn - https://www.linkedin.com/in/melissabreker/ • Twitter - https://twitter.com/melissabreker Event image courtesy of Nicole Baster at Unsplash - https://unsplash.com/@nicolebaster
- [ONLINE] Getting to the heart of your employee experience
=============================================================== IMPORTANT: Even if you've signed up on Meetup, we need you to register for our event online in order to join and participate: https://register.gotowebinar.com/register/4016581253213690892 =============================================================== Every company—even the best-run companies with highly engaged employees—has room to improve its employee experience. And while most organizations know this, they can sometimes feel pretty stuck on what to do and how to do it. Turns out many of the UX techniques applied in the quest for great interaction and user experience design are equally applicable to employee experience design. In this 45 minute session, Caterina Sanders will share a global case study in employee experience (EX) where you will learn about: • What is employee experience? • Collaborative research methods and strategies for engaging employees locally as well as across the globe, in multiple languages and formats • Practical considerations for analyzing data and creating insights collaboratively • How to create an engaging, practical, and measurable roadmap for communicating a thoughtful and fulfilling employee experience There will be lots of “what we did” examples and tips in this session, and you will also hear how we co-created and co-delivered the entire program alongside our clients, and how through that process they shifted to a new mental model of organizational experimentation, ongoing learning, and experience agility, while of course also moving forward in their journey of great employee experience. When: • 6:00 to 7:00pm: Presentation and Q&A Bio for our speaker: Caterina Sanders Senior Advisor, Workplace Experiences Habanero https://www.habaneroconsulting.com/ A nineteen-year veteran in the field of user and experience design, Caterina works on our culture and transformation, strategy and digital workplace engagements. She is an expert facilitator, experience designer and communicator. Caterina is actually a founding member of VanUE (!) and currently sits on the CSA Technical Committee for Caregiver-friendly Workplaces. She holds a Bachelor of Arts degree in Psychology from the University of British Columbia. Travel is a longstanding passion for her and her family, and in 2015, they all took a year’s leave to travel the world.
- Becoming a UX/UI Contractor
Is working for yourself as a contractor the right career decision for you? In this talk, we’ll discuss the pros and cons of starting your own business as a UX consultant. From the outside, it can seem ideal to have more control over your hours, contracts and work life. It can also seem intimidating to walk away from the stability of a full-time job and into the sometimes chaotic world of contracting. Together your presenters Anthony and Chris have over 30 years of UX consulting experience and will pass along tips and tricks that we have learned over the years on: the different types of contracting gigs, how to get your first contracts, how you can improve your skills and marketability as a contractor and how to maintain as a contractor over the long term. The third member of the presentation team, Colleen (who regularly hires contractors for Apply Digital) will give the employer’s perspective on what employers are looking for when hiring superstar UX contractors. This session is for anyone in a UX/UI or related role who are interested in becoming a contractor or who wants to improve as a contractor. In this session you’ll learn: • The different types of contractor • The pros and cons of contracting • The experience and skills needed to become a contractor • How to get a contract • What employers are looking for from a contractor • Building your network • Red flags during hiring / interviewing • Navigating the ups and downs of contracting income • Dealing with difficult clients / employers When: • 6:00 to 6:30pm: Check-in and socialize • 6:30 to 7:30pm: Presentation and Q&A • 7:30 to 8:00pm: Networking Bios for our speakers: Chris Masterton Senior UX Strategist and Designer Masterton UX https://mastertonux.com A leading UX strategist and designer with 21 years of experience designing cutting-edge user interfaces for websites, desktop and mobile applications. Chris has produced engaging and easy-to-use interfaces for more than 80 projects including complex websites for clients such as IBM and Honeywell; interactive sites for Yahoo, Electronic Arts, and Microsoft; and mobile interface design for Lululemon, Motorola and the NBA. For 12 years, Chris taught User Interface Design in the University of British Columbia's software engineering continuing studies program. Anthony Hempell President / Managing Director Antenna Consulting http://www.antenna-ux.com/ Anthony is one of Vancouver's most experienced and respected leaders in UX and interaction design, with more than 20 years of experience of problem solving, design, and leadership. In 2015 he founded Antenna Consulting, which is based on an innovative business model that fosters community and professional excellence among its consultants, while offering top quality service to clients. Previous to Antenna, he worked with a diverse array of clients, including TELUS, BC Hydro, DirectTV, Starbucks, and Best Buy, while at Blast Radius, UX Guys, and other leading Vancouver agencies. An active member of the Vancouver UX community, Anthony is a board member and organizer for the Vancouver UX Awards Society, and is currently mentoring at Microsoft Canada’s Garage internship. Colleen Bin Head of People Operations Apply Digital https://applydigital.co/ Colleen has been a human resources professional for over 15 years and has spent the last 10 years working at agencies. Most recently, Colleen has been helping build a high growth digital product studio, Apply Digital, running the human resources and recruiting functions. She regularly hires freelancers and has been a freelancer herself.
- Workshop: Unique Ways of Prototyping
Jumping into unique ways of prototyping, we look at some examples that uncover relationships between the generality of products, users and recently emerged technologies that we might have not known before. We question the validity of low fidelity prototyping and the validity of persona-based users, and we even take a critical look at the notion of empathy. Afterward, in a collaborative safe space, we create together, present, reflect and question the findings we come across, good, bad or just inspirational and eye-opening. This talk and workshop are derivative of an offering given in Bangalore, India earlier this year at the UX India conference. When: - 6:00pm: Networking, arrive early and meet some new UX folks! - 6:30pm: Workshop - 8:00pm: Networking until 8:30pm Bio for our speaker: Girard is an Emerging Scholar award recipient and MA GLS Candidate at SFU. He has an undergraduate design degree from Emily Carr University of Art and Design, and was accepted to Royal College of Art, London, but chose to study at SFU with the opportunity to do coursework at Wolfson College, Oxford. Girard is currently an Instructor at his alma mater, where he teaches certificate and degree level interaction design in their pioneering offerings.
- Prototyping policy: making policy tangible
TransLink, Metro Vancouver’s transportation network, uses a three-zone fare structure that has remained largely unchanged for over 30 years. In that same time, the region grew by over one million people. Regional growth, the launch of the Compass fare technology, and common complaints from transit customers about the current fare system meant that it was time to take a fresh look at fare policy and its resulting impact on customers’ experience and interactions with transit. Could TransLink make fare policy changes that would increase ridership, provide a better customer experience, and improve system efficiency? Let’s find out how decisions on the fare policy will impact customers by taking different fare concepts to transit customers and testing them. Then the question becomes, how do you turn policy into something that customers can understand and assess? In this session, learn how the team at OXD brought policy decisions to life. Drawing upon interaction design methods such as prototyping and usability testing, we worked alongside planners, policy makers and citizens to inform the policy-making process. Learn about the tensions encountered when experimental approaches like prototyping meet rational structured decision-making and other quantitative methods. When: - 6:30pm: Networking, arrive early and meet some new UX folks! - 7:00pm: 45-minute talk and some time for Q&A - 8:00pm: Networking until 8:30pm Bios for our speakers: Winnie Ho is a Senior User Experience Designer at OXD. She employs her ten years of practitioner experience understanding the goals and needs of those she is designing for and improving the usability, utility, and enjoyment of interactions between end-users and services informed by research and data. From being out in the wild conducting contextual inquiries and intercepts to being at her desk considering the detailed interactions to testing prototypes out with users, she is involved heavily in all aspects of the human-centred design process. Kallie Ashenden is a Design Director in the Creative team at OXD. With a background in strategic branding and communication design, she remains driven by a strong desire to create meaningful, human-centred, and elegantly-crafted work. Experienced in digital, print and environmental visual design, Kallie always takes a pragmatic approach, providing considered and appropriate creative solutions that resonate with audiences and ensure clients reach their objectives.
- VanUE Summer Networking Social
It’s that time of year again VanUE, summer. We usually break for a couple of months each year to soak up that sunshine and reset for fall. Before we take that break, we’d love if you joined us for our Summer Networking Social! We’re hosting it at the Red Truck Brewery Mezzanine (295 E 1st Ave, Vancouver, BC V5T 1A7) from 7pm to 9pm. Some members from the organizing committee will say a few words and be on hand to chat and answer any questions you have about VanUE. We’ll be providing some appetizers for you all to enjoy while meeting new and old friends who love user experience. The price includes appetizers (and helps with the facility booking cost). Beer from the Red Truck Brewery and non-alcoholic drinks will be available for purchase on-site. All in all, it should be a great evening. Looking forward to seeing you there.
- Let’s put some strategy in our content strategies!
UX and CX folks often advocate for improved content strategy and lay the groundwork for improved content in their organisations. But do you really understand what content strategy is, and how it can have the biggest impact in your organization? Ironically, there’s often very little strategy in what people refer to as “content strategy”. The work being done is either tactical or applied best practice. Now, there’s nothing wrong with either of those things — they’re both quite necessary at times. But a strategy needs to provide a solution to a significant problem by identifying specific obstacles and opportunities, outlining a guiding vision, and planning for how an organisation will achieve that vision. A content strategy simply does the same thing but uses content and content practices to achieve the goal. In this presentation, Kathy Wagner breaks out the essential parts of good strategy and provides hands-on, practical advice for making sure your content strategy is strategic. This session is for anyone in a UX/CX or content-related role who is responsible for developing high-level content strategies (or strategies of any kind!), or who would like to better understand what’s involved. In this session you’ll learn: - The three essential parts of good strategy - How to use a Strategic Content Strategy Canvas to stay focused - How to put good content strategy into practice in your organisation When: - 6:00 to 6:30pm: Check-in and socialize - 6:30 to 7:30pm: Presentation and Q&A - 7:30 to 8:00pm: Networking Bio: Kathy Wagner is founder of Content Strategy Inc, Canada’s only consultancy focusing exclusively on content strategy. She works with large organisations to help them make better content by improving their content practices. Whether it’s laying the foundation for a streamlined enterprise-wide content strategy or clarifying the website audience and helping to craft research-based messages, Kathy works closely with her clients to help them be successful, through content. With previous careers in technical communications and customer experience research, Kathy has been working as a content strategist for over 15 years. She was a founding member of Vancouver's Information Architecture and Content Strategy meetup group, and a contributing author to The Language of Content Strategy. She is a regular speaker on content strategy topics at conferences throughout North America. Kathy’s goal for 2019 is to help people bring more strategy to their content strategies! https://www.contentstrategyinc.com/ Venue: A big THANK YOU to VFS for hosting us!
- Using IA and Taxonomy to Meet Strategic Goals
Using IA and Taxonomy to Meet Strategic Goals Information architecture and taxonomy are often tools in the tool chest on content-heavy projects. When we're redesigning a website or intranet or talking about system integrations, "doing IA" or "developing taxonomy" are steps we go through. We can make this work more powerful by stepping back and asking about current challenges, problems to be solved, and strategic objectives, then creating an approach to address these specific items using IA and taxonomy. Not only does this allow us to create a better solution, but it also lets us evangelize to business leaders and content creators the value of a well-implemented content management system. Using examples of past projects, we'll talk about how every UX professional has the skills to step back to look at the big picture, help others understand the purpose of a CMS, then choose the appropriate tools to solve the problems. We'll define information architecture, taxonomy, and metadata and look at why these are fundamental components to a well implemented CMS. When: - 6:00 to 6:30pm: Check-in and socialize - 6:30 to 7:30pm: Presentation and Q&A - 7:30 to 8:00pm: Networking *Please note that doors to the building will be locked at 6:30pm sharp and we will not be able to let guests in after this time. Cost: We are charging everyone $5 to attend the event (and are running it at zero profit). Bio: Theresa Putkey applies content strategy, IA, and taxonomy to solve problems within a content management or digital asset management environment. With more than 15 years experience and expertise, Theresa brings a valuable external perspective to each project. She holds a Master’s of Library and Information Science from San Jose State University. Theresa began her career in content management as a technical support analyst, and then moved into technical writing. She turned to requirements analysis and software design to make better software products. As content strategist, she applies her skills and passion for content and structure to produce great user experiences that meet business needs. She focuses on bridging the communication chasm between business leaders and developers and now acts as a liaison between stakeholder groups with divergent interests and drivers. Theresa lives with her husband and Cavalier King Charles Spaniel in Burnaby, Canada. When she’s not solving complex information problems, she can be found swimming in a local ocean or lake, cycling in beautiful British Columbia, attempting to learn Spanish, or traveling the world. To learn more about taxonomy, information architecture, and content strategy before attending this month's talk, you can visit Theresa's website at https://www.keypointe.com/ A big THANK YOU to Microsoft for hosting us!
- Panel discussion | UX Research journeys of 3 local companies
Microsoft Canada Excellence CentreCA$5.00
User Experience (UX) Research is increasingly valued and practiced in the local and global tech industry. But the teams who conduct user research, and the maturity of their processes, vary greatly from company to company. Plus the UX Research discipline itself is maturing and has evolved steadily in recent years. So what does UX Research look like in different environments today? How do technology product companies currently leverage user research? How would they like to leverage such research in the future? And what can your team learn from them? In this VanUE event, we’ll hear from a panel representing 3 product companies on different UX Research journies. We'll discover how research works at their companies, discuss opportunities and challenges they encounter, and learn from the panelists' experiences. Panelists (bios below): - Veronica Zammitto, Director of UX Research, Electronic Arts (EA) - Dilan Ustek, User Research Lead, Clio - Barry Po, Vice President AI Solutions, Universal mCloud Panel Moderator: - Rock Leung, UX Research Lead, Samsung R&D Canada When: - 6:00 to 6:30pm: Check-in and socialize - 6:30 to 7:45pm: Panel discussion and Q&A - 7:45 to 8:15pm: Networking *Please note that doors to the building will be locked at 6:30pm sharp and we will not be able to let guests in after this time. Cost: We are charging everyone $5 to attend the event (and are running it at zero profit). Panelist bios: Veronica Zammitto is a leader at Electronic Arts where she focuses on corporate UX maturity and strategic improvements of the UX research practice. Veronica manages best practices and standards for executing high-quality research, efficiencies, exploring new processes, ensuring actionable findings, and departmental cross-functional collaborations. She has transformed how player experience is assessed at EA by introducing novel techniques. Veronica has extensive knowledge of research methodologies applied to video games, her efforts have led games user research on multiple projects across all EA, including Battlefield, Madden, FIFA, NHL, Star Wars: Battlefront, Plant vs Zombies, among others. Dilan Ustek is the User Research Lead at Clio, a legal technology company. She is building a User Research program that enables designers and product managers to conduct their own research. Prior to that, she worked as a product manager, leveraging research to inform her product decisions. She received an MSc in Human-Computer Interaction from the University of British Columbia. Dr. Barry Po is head of product and UX at Universal mCloud, creating a more efficient future with AI and analytics. Early in his career, he led the global user research practice at HSBC before moving into leadership roles in UX and product management at organizations both big and small. He loves how Vancouver has become a city with some of the brightest UX talent in the world. A big THANK YOU to Microsoft Canada for hosting us! Above photo by rawpixel on Unsplash.