What we're about

This is the Meetup group for the Vancouver PulseLocal Chapter. The PulseLocal network consists of over fifty chapters located around the world and continues to grow as Customer Success revolutionizes business globally. PulseLocal connects Customer Success professionals with their like-minded peers where they live.

This is a great networking opportunity for professionals (and aspiring professionals) in the Customer Success domain to share best practices with each other. It's a way to find out what works and what doesn't so you can focus on the right areas to up the ante on your Customer Success game.

Below is our planned calendar for October 2018 through to March 2019. Exact dates for each meeting will be confirmed at the start of each month but we'll be aiming for the last week of the month.

Customer Onboarding: Accelerating Time to Value - October 2018

Women in Customer Success: Career Building - November 2018

Vancouver CS Professionals: XMAS SOCIAL! - December 2018

Optimizing Churn Analytics - January 2019

Maximizing Your Value as a Customer Success Leader - February 2019

Change Management Best Practices that Drive Customer Adoption - March 2019

Hope to see you there!

Upcoming events (1)

Change Management: Best Practices That Drive User Adoption

Driving healthy adoption of your product at scale can be a challenge, particularly if your product is intended for use across multiple user groups within an organization. Often we find users can be reluctant to change from their status quo and adopt a new workflow (even if we know it can help them!). During this session we'll discuss: 1. Challenges in driving adoption 2. Change management principles to initiate customer action 3. Methods for creating habits around use of your product As always, we're keen to leverage the collective wisdom of the community, so if you've had success in this subject and have interest in contributing content to the session, please let us know!

Past events (11)

Optimizing Churn Analytics

Hootsuite HQ

Photos (14)