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Web Design FAIL

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Added by Mitch A.
on Feb 27, 2010.


  • Mitch A.

    This is a complete fail on the part of TWC. Click on the "PayExpress" link in the upper right corner of the page, and you get this screen. The text line "pay your bill" and three other verb phrases, are colored like links, and real links have the underlines removed, so that it appears that the links are disabled or dead. The most important thing, the way to actually pay your bill, is cleverly hidden in a bit of unobtrusive form that looks like a FAQ search box. The page requires very careful examination to recognize the form is the path to the payment system. But after entering the zip code, you are presented with almost the same page yet again, this time with a link instead of a zip code form. The user might reasonably ask, am I stuck in a loop, or am I on the wrong page?

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