Steps for Dealing with Difficult Clients with Kathy Drewien

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Ah, clients—we need them, we crave them. WordPress consultants and freelancers mostly live in attraction mode, constantly building a vibrant roster of sweet-spot clients. But not every client is a good client. So while you’re courting new relationships, beware of the challenging types of clients almost never worth the trouble.

After this session attendees will be able to:

Identify danger signals before engagement
Learn 5 steps for handling difficult clients
Discover how to politely fire a challenging client
How to prevent future nightmare clients

What Kathy says about Kathy -
In short, I do work that matters for people who care. I show up regularly, consistently, and generously to lead, organize, and build confidence to change the world.

I own a rescue shelter for abandoned, ugly, broken, outdated, and non-productive websites. Under that roof my team builds new sites, repairs broken ones, provides ongoing care, and I coach, teach, counsel, guide, and nurture the site owners.

Using the skills honed over a lifetime of self-employment spanning 3 different careers—family therapy, real estate brokerage, and web development—I coach creative professionals to move beyond limitations and become a thriving professional.

I volunteer as an organizer for WordCamp Atlanta and WordCamp US. My volunteer role also includes mentoring WordCamp organizers in nationwide locations and facilitating the Marietta WordPress Meetup.