Designing experiences inside large organizations for the people who work inside large organizations is called Enterprise UX. It is hard and uniquely satisfying work.
Examples of enterprise systems include: Enterprise Resource Planning (ERP), Business Process Management (BPM), transactional systems involving cash or trades, expense management systems and Human Machine Interface (HMI) controls to name only a few.
Designing these types of applications is different than designing for consumer-oriented products. Unfortunately, there are not a lot of opportunities to find out how this work is different.
I’ll briefly describe a few projects and challenges I’ve experienced at the last few large organizations I’ve worked.
A global investment company
A federal agency
A global industrial company
I’ll touch on the following topics and what I’ve found to be different from designing for consumer audiences.
Design is not enough
Content vs Function
Users and Customers
Business vs Technology
Then I’ll try to answer the following questions:
Is enterprise UX a good fit for my next career move?
How do I build the right skills and portfolio to help me get an enterprise job?
How do I find enterprise work?
This talk is primarily oriented toward UX and Interaction designers who work for consumer oriented companies and may be curious about enterprise work.
Recruiters and those hiring UX within large organizations can also benefit from this talk.
If you have experience working in large organizations, please come and share your thoughts.
Presentor: Larry Burks
Designer of experiences and occasionally physical things. I spent 6 years working for design consulting companies and the last 11 years working inside large companies in Philadelphia, NYC, Washington DC and now Albany. I thrive on solving large thorny design problems that involve multiple stakeholders with diverse points of view. At the end of the day I strive to create useful, humane and (sometimes) enjoyable experiences for those that must use the systems I help to build.