This may be an issue with the version JCE and certain browsers. You should find out which version of JCE they upgraded to. The latest is 2.0.21.
Certain browsers - IE 9 and Firefox 9 have / had issues with the edit window being blank. It actually sometimes flashes the content as if in a code (not WYSIWYG) window, but the end result is just a blank edit window. If they are using Firefox 9 they should upgrade that to Firefox 10 which appears to solve the problem. The newer versions of JCE I believe have resolved the issue with IE 9.
On Feb 20, 2012, at 11:02 AM, Michelle Johnston wrote:
Im volunteering with a camp for diabled kids and rebuilding their site for them, however at the moment they are on 1.5 and until i build them a new site its where they are staying lol but I got a panicked email from them that they upgraded jce last night and now k2 is showing them only a blank screen when they try to edit, they tried going back to mce but it was the same, any ideas?
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