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Re: [betaNYC] Next City: Who is most likely to call 311?

From: James S.
Sent on: Monday, April 14, 2014 10:30 AM

I agree, an excellent article.  What I found most interesting was the potential impact of 311 on actual policing practices.  An analysis of 311's causal influence on various municipal policies (policing, environmental, health, housing, etc.) over time would be useful.

On Apr 14,[masked]:42 AM, Ariel <[address removed]> wrote:
Great article on Next City about studying 311 and what it means for relationships with government and delivery of services. 

“How folks understand and interact with the government is complex; multiple processes can simultaneously be at play,” Levine wrote in an email. “This is an area where research has just cracked the surface… We need more data, and better data, to really start to parse out stronger causal stories of 311 calls.”

Ariel Kennan
2013 Code for America Fellow
[address removed]

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