Hello, Frank and all,

Thank you for this. I likewise look forward to helping the team: might sketching concepts, mapping wireframes, refining designs be useful to you? I am an Information Architect and UI/UX/DataViz Designer, and can assist in that capacity.

To follow up on Chris’ point of information flow and intended audiences, thought I’d try to research any previous visual implementations along these lines, and came across the following articles. If you have not yet seen them, maybe something here is of interest to the group, or can begin to provide additional directions and references.


What a Hundred Million Calls to 311 Reveal About New York
http://www.wired.com/magazine/2010/11/ff_311_new_york/

Information Flow : The Push and Pull
http://transformgov.org/en/BlogPost/902/Information_Flow__The_Push__Pull

Information Flow During an Emergency: Washington 311 Non-Emergency, Office of Unified Communications
http://icma.org/en/icma/knowledge_network/documents/kn/Document/302239/Information_Flow_during_an_Emergency_Washington_311_Nonemergency_Office_of_Unified_Communications

Kind regards,
Annabel Alafriz

On Mon, Sep 9, 2013 at 1:41 PM, Chris Whong <[address removed]> wrote:

I'm happy to help with some dashboard implementation/mapping!  Frank, do you intend for this to be specifically tailored at elected officials, or citizens, or both?   How do you envision the flow of the feedback loop running?

-Chris

On Mon, Sep 9, 2013 at 1:11 PM, Aileen Gemma Smith <[address removed]> wrote:

Hi Frank

My partner and I have been looking at 311 data and working with it to help small businesses. 

We've been looking at clusters of repeat kinds of concerns and also overlaying what different kinds of concerns you see based on census and other data (like proximity to schools etc).

We'd love to help and partner with you. 

Thanks!

Aileen Gemma Smith 

On Sep 9, 2013, at 10:54 AM, fkh <[address removed]> wrote:

Here's a possible direction for some of the BetaNYC crew this fall: turning 311 into an informative, meaningful tool for local action.

For example, what does the 311 dashboard on a Council Member's desk (or pocket) look like? With new representatives at every level of gov, what new tools using 311 data can inform them of community concerns? Can a local feedback loop with 311 help create more rewarding civic engagement? 

I'm interested in working on this, focusing on communities with persistent quality of life problems. Who's in?

--
Frank Hebbert
OpenPlans | http://openplans.org | [masked] | @fkh

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