{"id":16927,"date":"2023-07-25T08:00:00","date_gmt":"2023-07-25T12:00:00","guid":{"rendered":"https:\/\/www.meetup.com\/blog\/?p=16927"},"modified":"2023-07-25T08:57:03","modified_gmt":"2023-07-25T12:57:03","slug":"recording-meetup-101-support-for-growing-communities","status":"publish","type":"post","link":"https:\/\/www.meetup.com\/blog\/recording-meetup-101-support-for-growing-communities\/","title":{"rendered":"Recording | Meetup 101: Support for Growing Communities"},"content":{"rendered":"\n<p>Finding the right tools and solutions for your events can be a daunting task. Luckily, Meetup&#8217;s Community Support team is available seven days a week to answer your questions and help you build your communities!<\/p>\n\n\n\n<p>Watch this recording with two of Meetup\u2019s customer support professionals, Alex Marden and Colin-Pierre Larnerd, for a demonstration of the ways you can contact a support specialist. Learn about the kinds of answers and support we can provide, get some tips for receiving the most efficient service.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Recording| Meetup 101: Support for Growing Communities\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Ew1vZr6FO-Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Main Takeaways:<\/h2>\n\n\n\n<ul>\n<li>Meetup\u2019s Support Team\n<ul>\n<li>Meetup\u2019s Community Support Team is full of real organizers who use the website and apps.<\/li>\n\n\n\n<li>We offer comprehensive support to our members and organizers seven days a week by:\n<ul>\n<li>email<\/li>\n\n\n\n<li>on social media through Facebook, Twitter, &amp; Discord<\/li>\n\n\n\n<li>and through the articles on our Help Center!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Available Online\n<ul>\n<li>We offer digital support because, by communicating online we can instantly view groups, events, and profiles\u2026&nbsp;And we love to send helpful screenshots and provide thoroughly-written directions.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Tips for reaching out\n<ul>\n<li>For social:\n<ul>\n<li>&nbsp;@meetup_support on Twitter<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You can publicly tweet at us with general questions. We also monitor our Facebook public comments and DMs.<\/li>\n\n\n\n<li>DM us on Twitter or Facebook for <strong>account-specific concerns<\/strong>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Using the Help Center demo (<a href=\"https:\/\/youtu.be\/Ew1vZr6FO-Y?t=526\" target=\"_blank\" rel=\"noreferrer noopener\">8:46<\/a>)<\/li>\n\n\n\n<li>Feature Requests vs. Product Feedback\n<ul>\n<li>Meetup\u2019s Support Team partners closely with the Product Team to ensure that all of your feedback is considered. We track and record all of your requests by volume and welcome all feedback!<\/li>\n\n\n\n<li><strong>Feature Requests<\/strong> are tools or functionality that does not yet exist on Meetup, but you want built. Submit request <a href=\"https:\/\/meetu.ps\/3mQ3G4\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.\n<ul>\n<li>Examples:&nbsp;<\/li>\n\n\n\n<li>Hybrid events<\/li>\n\n\n\n<li>Direct Messaging in the Organizer App<\/li>\n\n\n\n<li>Threading Event Chats<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Product Feedback <\/strong>is a \u201cpoor user experience\u201d that exists, but should exist a different way. Submit request <a href=\"https:\/\/meetu.ps\/3mQ3G4\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.\n<ul>\n<li>Example:&nbsp;<\/li>\n\n\n\n<li>Photo album thumbnails should not be displayed in landscape mode<\/li>\n\n\n\n<li>Inactive Event Chats should not be shown in my chat list<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Reporting a Bug\n\n\n\n\n<ul>\n<li>Bugs (or \u201cdefects\u201d) are things that are not working like they were built. Report bug <a href=\"https:\/\/help.meetup.com\/hc\/en-us\/requests\/new?ticket_form_id=360001758931\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n<\/ul>\n\n\n\n<ul>\n<li>Examples:&nbsp;\n<ul>\n<li>Error message occurs when scheduling an event<\/li>\n\n\n\n<li>Recording a payment doesn\u2019t save to my Money page<\/li>\n\n\n\n<li>Inaccurate number of attendees on my event page<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li> Trust &amp; Safety \n<ul>\n<li>It\u2019s very helpful when you report a person\/group directly on our platform directly, as it saves us time. Submit report <a href=\"https:\/\/meetu.ps\/3qc5Cp\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n\n\n\n<li>Please include the following information when submitting a report:\n<ul>\n<li>A detailed description of the situation<\/li>\n\n\n\n<li>Links to pages where any relevant content at issue may be appearing on Meetup<\/li>\n\n\n\n<li>Any relevant emails or content received through Meetup<\/li>\n\n\n\n<li>Anything received outside of the Meetup platform that would be relevant to our inquiry<\/li>\n\n\n\n<li>Any other information that may be helpful!<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Top Q&amp;A Question and Resources: <\/h2>\n\n\n\n<ul>\n<li><strong>Can the Trust &amp; Safety team be approached about changes requested to the policy too?<\/strong>\n<ul>\n<li>Absolutely yes, the best way to approach this is to submit a question through our direct request <a href=\"https:\/\/meetu.ps\/3lXLHq\" target=\"_blank\" rel=\"noreferrer noopener\">form<\/a>. Which will either be routed to the trust and safety team or a specialist will answer more general questions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>Resources: <\/strong><\/p>\n\n\n\n<ul>\n<li><a href=\"https:\/\/www.meetup.com\/lp\/community-support\" target=\"_blank\" rel=\"noreferrer noopener\">Meetup Community Support Resource Hub<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.meetup.com\/blog\/category\/organizer-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Organizer Guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.meetup.com\/blog\/meetup-product-release-notes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Product Release Notes<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<div class=\"post-excerpt\"><p>Discover the ways you can contact a support specialist at Meetup.<\/p>\n<\/div>","protected":false},"author":45,"featured_media":16941,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[127,28],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - 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