{"id":17618,"date":"2023-09-19T07:00:00","date_gmt":"2023-09-19T11:00:00","guid":{"rendered":"https:\/\/www.meetup.com\/blog\/?p=17618"},"modified":"2023-09-19T09:48:28","modified_gmt":"2023-09-19T13:48:28","slug":"recording-meetup-101-leveraging-member-feedback","status":"publish","type":"post","link":"https:\/\/www.meetup.com\/blog\/recording-meetup-101-leveraging-member-feedback\/","title":{"rendered":"Recording | Meetup 101: Leveraging Member Feedback"},"content":{"rendered":"\n<p>Get into the minds of your members with Meetup&#8217;s new event feedback system. Organizers now have more info at their fingertips for boosting attendance and hosting terrific events. Feedback from your group members can be a crucial tool for gaining RSVPs, reducing no-shows, and improving your group&#8217;s engagement.<\/p>\n\n\n\n<p>Watch two of Meetup\u2019s Customer Support professionals, Alex Marden and Colin-Pierre Larnerd, for a demonstration of the feedback homepage. We&#8217;ll walk through how to access your reviews and ratings and how to leverage that feedback to build an even stronger community! And as always, stick around for our live Q&amp;A.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Recording: Meetup101 Leveraging Member Feedback\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/H90Ez0eyHes?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Main Takeaways and Timestamps<\/h2>\n\n\n\n<ul>\n<li>Introducing the Event Feedback Overview\n<ul>\n<li>A centralized hub for feedback and to take a closer look at reviews for a specific event<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Who can see your reviews?\n<ul>\n<li>Group organizers<\/li>\n\n\n\n<li>Leadership team&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A tool to improve on the feedback given and leverage a baseline&nbsp;<\/li>\n\n\n\n<li>Event feedback will include:\n<ul>\n<li>Check-in statistics (if the check-in feature is used on the organizer app)<\/li>\n\n\n\n<li>Rating breakdown<\/li>\n\n\n\n<li>What people liked\/didn\u2019t like<\/li>\n\n\n\n<li>Open-ended feedback<\/li>\n\n\n\n<li>Resources to help respond to feedback and adjust accordingly&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Event Feedback Overview Page Demo (5:43)<\/li>\n\n\n\n<li>How attendees submit feedback (10:48)\n<ul>\n<li>After an event ends, members receive a prompt to submit feedback<\/li>\n\n\n\n<li>Sharing feedback is optional and cannot be edited once submitted&nbsp;<\/li>\n\n\n\n<li>Feedback options change depending on the rating the member is giving<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Analyzing feedback\n<ul>\n<li>You can filter and sort feedback by:\n<ul>\n<li>Number of stars<\/li>\n\n\n\n<li>Written feedback&nbsp;<\/li>\n\n\n\n<li>How recent feedback was submitted&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Focusing on specific feedback can help you target specific issues&nbsp;<\/li>\n\n\n\n<li>You can message members who have submitted feedback\n<ul>\n<li>A valuable way to get more details directly from the member&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Report Feedback (17:18)\n<ul>\n<li>Report feedback if a review was submitted in bad faith or if it&#8217;s irrelevant<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Analyzing Feedback Demo (20:00)<\/li>\n\n\n\n<li>Organizer Resources (24:15)\n<ul>\n<li>The best way to get a good read on your group is to host more events and accrue more reviews<\/li>\n\n\n\n<li>Check out the <a href=\"https:\/\/help.meetup.com\/hc\/en-us\/articles\/17755240553101-Reviewing-my-group-s-event-ratings\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;what went wrong section<\/a>&#8221; to identify areas for improvement&nbsp;<\/li>\n\n\n\n<li>Read through common strategies to improve your events&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Product Updates (33:30)\n<ul>\n<li>New Member Profiles&nbsp;<\/li>\n\n\n\n<li>Updated Attendee List&nbsp;<\/li>\n\n\n\n<li>Coming Soon: Hybrid Events<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Top Q&amp;A Questions &amp; Resources<\/h2>\n\n\n\n<ul>\n<li><strong>How do I see the event attendance results?<\/strong>\n<ul>\n<li>You need to use the Event Check-in feature that exists exclusively on the Meetup for Organizers app. This is specific to the app for organizers because it\u2019s designed for on-the-go attendance taking. It&#8217;s how you can mark who shows up and accumulate statistics. A circle graph will show people who attended, versus the people who didn\u2019t go.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Can you report the star rating if the member didn\u2019t attend the event?<\/strong>\n<ul>\n<li>That is completely up to you. You can report the rating if you want to and if there is reason to. Reporting the review won\u2019t always guarantee that the review will be removed.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<div class=\"post-excerpt\"><p>Find out how to access your Meetup event reviews and ratings and learn how to leverage that feedback to build an even stronger community. <\/p>\n<\/div>","protected":false},"author":45,"featured_media":17620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[127,44],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Recording | Meetup 101: Leveraging Member Feedback - Meetup Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.meetup.com\/blog\/recording-meetup-101-leveraging-member-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recording | Meetup 101: Leveraging Member Feedback - 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