{"id":19164,"date":"2024-11-08T11:24:34","date_gmt":"2024-11-08T16:24:34","guid":{"rendered":"https:\/\/www.meetup.com\/blog\/?p=19164"},"modified":"2024-12-19T08:47:51","modified_gmt":"2024-12-19T13:47:51","slug":"messaging-improvements","status":"publish","type":"post","link":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/","title":{"rendered":"Snappier, more reliable messaging is here"},"content":{"rendered":"\n<p>Messages are a crucial way for organizers and members to stay connected. That\u2019s why we recently introduced several improvements to Meetup\u2019s direct messaging experience. These include greater clarity about message delivery, more consistent notifications, and an updated user interface\u2014check out the full list of improvements below!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Product improvements&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" loading=\"lazy\" width=\"1117\" height=\"630\" src=\"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/DM-updates-2-1117x630.png\" alt=\"\" class=\"wp-image-19165\" srcset=\"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/DM-updates-2-1117x630.png 1117w, https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/DM-updates-2-560x315.png 560w, https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/DM-updates-2-768x433.png 768w, https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/DM-updates-2-1536x866.png 1536w, https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/DM-updates-2-2048x1155.png 2048w\" sizes=\"(max-width: 1117px) 100vw, 1117px\" \/><\/figure>\n\n\n\n<p><strong>Delivery status: Know when your message has been seen by the recipient<\/strong><\/p>\n\n\n\n<p>With the message delivery status now displayed directly in the chat, organizers and members can have peace of mind that their messages are being sent and received as expected.<\/p>\n\n\n\n<p>The delivery status is available for everyone on Meetup.com and our iOS and Android apps.<\/p>\n\n\n\n<p><strong>Modern new UI: A revamped user interface for a smoother messaging experience<\/strong><\/p>\n\n\n\n<p>We\u2019ve also revamped the previously outdated Messages interface in the iOS member app. If you use Meetup on Android, don&#8217;t worry! While the two apps might look slightly different, they have all the same key functionality in place.<\/p>\n\n\n\n<p>The update includes many small changes that add up to give the whole experience a more modern and streamlined look and feel. Some examples include:<\/p>\n\n\n\n<ul>\n<li>A <strong>floating button<\/strong> to compose new messages<\/li>\n\n\n\n<li>Displaying<strong> commonly contacted people<\/strong> at the top of the list when you start typing in the \u2018Add recipients\u2019 field<\/li>\n\n\n\n<li>Differentiating your <strong>snoozed conversations<\/strong> with a profile photo at 50% opacity<\/li>\n<\/ul>\n\n\n\n<p>The new UI is available for everyone using the iOS Meetup member app.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reliability improvements<\/h2>\n\n\n\n<p>As we were working on improving the direct messaging experience, we observed some inconsistencies with how messages and notifications were being delivered, which contributed to an overall slow and laggy feeling while using the feature. <\/p>\n\n\n\n<p>Following a full investigation, we identified and fixed the most persistent underlying issues. Now, messages and notifications are delivered and displayed quickly and accurately across all your devices. Here are the main improvements:<\/p>\n\n\n\n<ul>\n<li><strong>Messages update in real-time while you\u2019re in the chat. <\/strong>Previously, there was a lot of variability in how long it took for messages to be displayed in the chat after they were sent. Now, they appear in real-time as the conversation unfolds.<\/li>\n\n\n\n<li><strong>The in-app notification badge is shown immediately when a new message is received and is cleared across devices once a message has been viewed. <\/strong>During our investigation, we saw that the in-app notification behavior differed across platforms. This included various delays in the notification badge being shown, as well as the badge not being removed once the message was viewed. Now, the red badge is shown as soon as a new message arrives and is cleared as soon as you open the relevant chat.<\/li>\n\n\n\n<li><strong>Email and push notifications redirect to the correct chat. <\/strong>On occasion, email or push notifications were redirecting customers to the wrong page (for example, the Home page instead of the intended conversation). We\u2019ve reviewed all the logic to make sure that you\u2019re landing directly on the message you need to see.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">The first of many projects geared towards improving your Meetup experience<\/h2>\n\n\n\n<p>Messages were our first project within a broader initiative to address the most common customer requests, fix bugs across the platform, and generally improve the Meetup experience for members and organizers alike.&nbsp;<\/p>\n\n\n\n<p>Next, we&#8217;ll be working on improvements to the <em>Event announce<\/em> and <em>Contact members <\/em>experience, the event creation process, and Pro-specific benefits, like Network events.&nbsp;<\/p>\n\n\n\n<p>Simultaneously, we\u2019re also working on new ways to help organizers run and grow successful communities by finding effective ways to boost discoverability, manage inactive members, and reduce event no-shows.<\/p>\n\n\n\n<p>Finally, we\u2019re always working on squashing as many bugs as possible\u2014you can follow our progress via the <a href=\"https:\/\/bendingspoons.notion.site\/Meetup-progress-tracker-Solved-issues-71b9c417aee649acad3f6cb03d975336\"><strong>Meetup Progress Tracker<\/strong><\/a>.<\/p>\n\n\n\n<p>As always please send your suggestions for how we can continue to improve Meetup directly to our team <a href=\"https:\/\/help.meetup.com\/hc\/en-us\/requests\/new?ticket_form_id=26226043997581\">via this form<\/a>. We look forward to sharing more exciting updates with you soon!<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"post-excerpt\"><p>We recently introduced several improvements to Meetup\u2019s direct messaging experience, including greater clarity about message delivery, more consistent notifications, and an updated user interface.<\/p>\n<\/div>","protected":false},"author":45,"featured_media":19167,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,58],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Snappier, more reliable messaging is here - Meetup Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Snappier, more reliable messaging is here - Meetup Blog\" \/>\n<meta property=\"og:description\" content=\"We recently introduced several improvements to Meetup\u2019s direct messaging experience, including greater clarity about message delivery, more consistent notifications, and an updated user interface.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\" \/>\n<meta property=\"og:site_name\" content=\"Meetup Blog\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-08T16:24:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-19T13:47:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/Meetup-Blog-Cover-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2400\" \/>\n\t<meta property=\"og:image:height\" content=\"1260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Meetup Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Meetup Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\"},\"author\":{\"name\":\"Meetup Team\",\"@id\":\"https:\/\/www.meetup.com\/blog\/#\/schema\/person\/c0db661585f6f7c458bb56961918a914\"},\"headline\":\"Snappier, more reliable messaging is here\",\"datePublished\":\"2024-11-08T16:24:34+00:00\",\"dateModified\":\"2024-12-19T13:47:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\"},\"wordCount\":643,\"publisher\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/#organization\"},\"articleSection\":[\"Stories\",\"Product Updates\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\",\"url\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\",\"name\":\"Snappier, more reliable messaging is here - Meetup Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/#website\"},\"datePublished\":\"2024-11-08T16:24:34+00:00\",\"dateModified\":\"2024-12-19T13:47:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.meetup.com\/blog\/messaging-improvements\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.meetup.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Snappier, more reliable messaging is here\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.meetup.com\/blog\/#website\",\"url\":\"https:\/\/www.meetup.com\/blog\/\",\"name\":\"Meetup Blog\",\"description\":\"Community Matters\",\"publisher\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.meetup.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.meetup.com\/blog\/#organization\",\"name\":\"Meetup\",\"url\":\"https:\/\/www.meetup.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.meetup.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2021\/05\/meetup-logo-swarm.png\",\"contentUrl\":\"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2021\/05\/meetup-logo-swarm.png\",\"width\":130,\"height\":124,\"caption\":\"Meetup\"},\"image\":{\"@id\":\"https:\/\/www.meetup.com\/blog\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.meetup.com\/blog\/#\/schema\/person\/c0db661585f6f7c458bb56961918a914\",\"name\":\"Meetup Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.meetup.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9aba46ee9b739a3dabdad003540a60bc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9aba46ee9b739a3dabdad003540a60bc?s=96&d=mm&r=g\",\"caption\":\"Meetup Team\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Snappier, more reliable messaging is here - Meetup Blog","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/","og_locale":"en_US","og_type":"article","og_title":"Snappier, more reliable messaging is here - Meetup Blog","og_description":"We recently introduced several improvements to Meetup\u2019s direct messaging experience, including greater clarity about message delivery, more consistent notifications, and an updated user interface.","og_url":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/","og_site_name":"Meetup Blog","article_published_time":"2024-11-08T16:24:34+00:00","article_modified_time":"2024-12-19T13:47:51+00:00","og_image":[{"width":2400,"height":1260,"url":"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2024\/11\/Meetup-Blog-Cover-1.png","type":"image\/png"}],"author":"Meetup Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Meetup Team","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/#article","isPartOf":{"@id":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/"},"author":{"name":"Meetup Team","@id":"https:\/\/www.meetup.com\/blog\/#\/schema\/person\/c0db661585f6f7c458bb56961918a914"},"headline":"Snappier, more reliable messaging is here","datePublished":"2024-11-08T16:24:34+00:00","dateModified":"2024-12-19T13:47:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/"},"wordCount":643,"publisher":{"@id":"https:\/\/www.meetup.com\/blog\/#organization"},"articleSection":["Stories","Product Updates"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/","url":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/","name":"Snappier, more reliable messaging is here - Meetup Blog","isPartOf":{"@id":"https:\/\/www.meetup.com\/blog\/#website"},"datePublished":"2024-11-08T16:24:34+00:00","dateModified":"2024-12-19T13:47:51+00:00","breadcrumb":{"@id":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.meetup.com\/blog\/messaging-improvements\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.meetup.com\/blog\/messaging-improvements\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.meetup.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Snappier, more reliable messaging is here"}]},{"@type":"WebSite","@id":"https:\/\/www.meetup.com\/blog\/#website","url":"https:\/\/www.meetup.com\/blog\/","name":"Meetup Blog","description":"Community Matters","publisher":{"@id":"https:\/\/www.meetup.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.meetup.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.meetup.com\/blog\/#organization","name":"Meetup","url":"https:\/\/www.meetup.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.meetup.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2021\/05\/meetup-logo-swarm.png","contentUrl":"https:\/\/www.meetup.com\/blog\/wp-content\/uploads\/2021\/05\/meetup-logo-swarm.png","width":130,"height":124,"caption":"Meetup"},"image":{"@id":"https:\/\/www.meetup.com\/blog\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.meetup.com\/blog\/#\/schema\/person\/c0db661585f6f7c458bb56961918a914","name":"Meetup Team","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.meetup.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9aba46ee9b739a3dabdad003540a60bc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9aba46ee9b739a3dabdad003540a60bc?s=96&d=mm&r=g","caption":"Meetup Team"}}]}},"_links":{"self":[{"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/posts\/19164"}],"collection":[{"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/users\/45"}],"replies":[{"embeddable":true,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/comments?post=19164"}],"version-history":[{"count":5,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/posts\/19164\/revisions"}],"predecessor-version":[{"id":19185,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/posts\/19164\/revisions\/19185"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/media\/19167"}],"wp:attachment":[{"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/media?parent=19164"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/categories?post=19164"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.meetup.com\/blog\/wp-json\/wp\/v2\/tags?post=19164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}