June 2019 - Santa Clara Customer Success Meetup

This is a past event

100 people went

Syncplicity

2811 Mission College Blvd · Santa Clara, CA

How to find us

The event will be sponsored by and held at Syncplicity, an Axway company, located on the 8th floor at 2811 Mission College Blvd, Santa Clara, 95054. Someone will meet you in the lobby to badge you upstairs.

Location image of event venue

Details

Topic: CS Technology - What is it? Why is it important? When should you consider it?

Do you utilize CS Technology? Of course you do! Whether or not you use a purpose-built CS Management system, if you work in CS, you are likely leveraging multiple technology solutions including CRMs, CSMs, Ticketing Systems, Survey tools, Project Management tools, and maybe even Training, In-app Guidance, and more. Join us for an important discussion about the what, why, and when of implementing CS technology at our June CS Leadership Network Meetup.

We are excited to share the expertise of CS Leaders, Mark Pecoraro, CEO of CS Leadership, and Keri Keeling, Global Head of CS at Juniper Networks who have both implemented multiple CS Management platforms and utilized many other systems to ensure that customer value is achieved in their company. The discussion will be moderated by another CS Evangelist, Boaz Maor, SVP of CS at OpenGov Inc.

Learn where to start, what to prioritize, when to deploy, and how to manage the tradeoff between changing your process to fit the software, and adjusting the software to fit your process. If you are using or considering CS software, you will learn a lot from these industry experts!