Topic: Be a 20/20 in 2020: Top Trends, Tips, and Techniques for Customer Success Excellence in 2020
Customer Success has come a long way in the last few years. The profession has grown not only in the number of practitioners but also in the maturity of the tools, processes, and body of knowledge and best practices. This growth has generated a wealth of information, resources, perspectives, and opinions.
With so much analysis, materials, and tools, how do you know which ones are the best to incorporate in your organization?
Join Boaz Maor, former SVP Customer Success at OpenGov Inc. and Omid Razavi, VP of Customer Success & Services at SupportLogic to discuss the challenges and opportunities in Customer Success, and get practical tips on tools, resources and best practices that you can use to build a stronger CS practice in 2020.
Food & drinks will be provided courtesy of our sponsors.