Critical Communication - Managing Yourself and Others

Want to manage people? Lead teams? Influence business decision-making? Senior professionals should know how to communicate with clarity, frame conversations, and influence the decisions of others. And your ability to have difficult conversations and engage people affects your chances of moving into a team leadership role.

We often attempt or avoid difficult conversations every day-whether dealing with an under-performing employee, disagreeing with a spouse, or negotiating with a client. There are a few key frameworks that can help us see a situation from many sides, control our reactions, and communicate more persuasively. We'll tackle the art of communication and what it really means to manage others.