Worum es bei uns geht

This is a group for anyone interested to discuss how to lead digital transformation and innovation, in order to enhance customer experience.

We are entering in a new age of digital economy, business environment is invaded by millions of digital tools. This leads significant changes in the way business works, communicates and sell. Driven by the convergence of mobility, analytics, social media, cloud computing, and embedded devices, now is time to lead digital in all your business.

The group is open to all - anyone interested to discuss and propose new digital (and not digital as well) innovations that can help companies improve their customers' experiences. They are also welcome those who simply want to stay in touch with group's members and be updated on new Digital Innovation trends.

Group members will be invited to attend, and actively partecipate on: meetings, discussions and conferences on various topics related to CX digital innovation.

Following are some of the main subjects that will be touched in the various discussions and meetings:

• New Digital innovation trend in the market ... the future is now!

• Digital Customer Experience

• Lead Digital Innovation Transformation (vision, challenges, investments, culture and engagement, mobilizing and ROI)

• Digital Innovation transformation Maturity Model: became CX Digital Innovation Master

• and many more ...

Following some of the sub-subjects that will be discussed as well:

• New technology revolution

• Customer Experience Management

• Customer Intelligence

• Voice of Customer

• Data Analytics (from customer behaviour to Big Data)

• Customer Relationship Management

• Social Media

• and many more ...

We want you to be part of this digital innovative group, we look forward to organize the first meeting.

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