Alexander Klein: Monitoring service quality with artificial intelligence

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Details

The presentation will be held in English.

Cognitive Service, Power Apps, Logic App, Power BI, Azure SQL DB:

Since you often have the task of document recognition, text evaluation or image rating in Office 365, I show you the link to Cognitive Services, where you can generate various added values for your Office 365 project using image and text recognition methods. I use function calls for the direct call of the Cognitive Services and show you how you can directly access external API (of the Cognitive Services).

The example in this session is about the evaluation of the service quality of the #SQLKellner. It explains step by step how to assemble all components to get a "Service AI Power App" that runs on every smartphone or tablet.

The list of ingredients includes Cognitive Services (AI), Power Apps, an Azure SQL DB, a Logic App and Power BI.

There are many approaches to evaluating service quality, however, are the least objective. Therefore the approach is pursued with the help of the AI and shown exemplarily.
In these 60 minutes we build together a Service AI Power App, which runs on every smartphone or tablet.

Alexander Klein
is a Senior Business Intelligence Consultant with more than 15 years of experience. He is focused on Business Intelligence and Data Warehouse projects with Microsoft technologies like SQL Server, Power BI, Azure ML or Cognitive Services. Since 2008, he has been working freelance as a consultant in large and medium-sized projects in various industries in Europe. Alexander has been speaking at national and international conferences and user groups about BI, Data Warehouse, AI and Azure since 2017.