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Re: Organizations' Responsibility For Email Sender (was Re: [ia-14] Apologies)

From: Anders R.
Sent on: Monday, February 9, 2009 9:48 PM
Chris, I completely agree. The whole purpose of this list is for
discussion, and therefore it makes sense for the default to be a reply
to the list.  As the organizer, I do have the option of turning on
moderation, meaning that I all messages would be held and I could
block any mistaken replies to all, but would rather not have to deal
with that.

Instead, I would recommend the following: If you are posting something
that is not intended for group discussion, such as a job posting,
please consider placing a notice a the top of your email to the effect
of:

[Replies go to the list by default. Please be sure to reply to me
directly and not to the list.]

Thanks!

-Anders

On Mon, Feb 9, 2009 at 9:33 PM, Chris Pall? <[address removed]> wrote:
> This is a good topic for this list.
>
> This may be presumptuous, and apologies if I'm wrong, but did the email come
> from a personal email client? If so, is an organization liable for
> controlling the recipient of an email coming from a sender's personal email
> client?
>
> Thing is, this is a discussion list. By default, a usability *plus* would be
> that all reply email go back to the discussion. The discussion lists that
> default to replying to only the sender and not the list adds a burden on the
> user to either a) choose "reply all" which is a secondary action or b)
> require the user to manually add the list's address or c) - the worst -
> after the mistake of sending to only the sender, require that another email
> be resent to the group, which will require a copy-and-paste from an email
> that must be retrieved from the "sent" bin. Now, _that's_ not user-friendly.
>
> Anything off-topic, or personal that the sender doesn't want to share,
> should be double-checked by the person sending the email.
>
> And to be clear, I wasn't offended when I saw the email come through. It
> wasn't that big of deal really because I know, it happens all the time.
>
> Anyone else care to chime in?
>
> ^CP
>
> On Mon, Feb 9, 2009 at 8:10 PM, jcvaughan <[address removed]> wrote:
>>
>> Well, it seems our little episode has now unleashed multiple mass-spams to
>> the entire list.  Don't know that this is the appropriate venue to discuss
>> the issue, but it IS an unavoidable issue and here we are...
>>
>> The "usability fail" is clearly Meetup's.  And - no - none of us should be
>> obliged to QA our messages in order to overcome Meetup's poor implementation
>> before we either send or reply.  It's their messaging system and it should
>> work.
>>
>> Meetup, please fix it.
>>
>>
>>
>> ----- Original Message -----
>> From: =?ANSI_X[masked]?Q?C­hris_Pall=3F?=
>> To: [address removed]
>> Sent: Monday, February 09,[masked]:06 PM
>> Subject: Re: [ia-14] Apologies
>> No worries. I'm sure it's happened to most everyone. I know I have.
>>
>> That footer's actually from Meetup. So, the usability fail is not really
>> on the writer, but then.... where would the warning go? It's likely that
>> it's automatically added as it's being sent through their (Meetups) email
>> server. If it were put in the top, it could potentially mess up the
>> messages. Imagine having to see that block of text with every email you get
>> from the list.
>>
>> Maybe it's just good practice to look at your "To" field before hitting
>> send. :-)
>>
>> On Mon, Feb 9, 2009 at 1:07 PM, jcvaughan <[address removed]> wrote:
>>>
>>> My apologies for Spamming the World with my response to Laura's job
>>> posting.  I thought I was replying only to Laura and did not hit "Reply
>>> All".  The email engine insisted on sending copies to everyone on the meetup
>>> list.  That's NOT how I like to do things.
>>>
>>> Unfortunately, Laura's disclaimer "Please Note: If you hit "REPLY", your
>>> message will be sent to everyone on this mailing list ([address removed])"
>>> appears as a footnote only at the very end of her message .... (Scroll down
>>> forever to find it)
>>>
>>> And that's why we're ...  uhhhhh .... "usability experts".
>>>
>>>
>>>
>>>
>>>
>>> ----- Original Message -----
>>> From: Laura
>>> To: [address removed]
>>> Sent: Thursday, January 29,[masked]:45 PM
>>> Subject: [ia-14] Job: Customer Experience Architect and Analyst-NYC
>>>
>>> My client in Midtown Manhattan's Customer Experience team is responsible
>>> for creating a world-class online experience for a leading global news
>>> analysis provider with a sophisticated, demanding and international
>>> audience. The team contributes to an ambitious online strategy with
>>> experience planning and customer insights, and executes on the strategy with
>>> information architecture, interaction design and visual design.
>>>
>>> The Experience Architect and Analyst plays a key role on the team in
>>> guiding the way that key projects take shape. This role requires strong
>>> quantitative analytical and wire-framing capabilities.  We are looking for a
>>> skilled practitioner with a high level of enthusiasm for our brand and
>>> caring for customer experience practice, who will define quantitative
>>> analytics studies, analyse data, and create effective, attractive and
>>> intuitive user interfaces.
>>>
>>> The Experience Architect and Analyst works with editorial and product
>>> teams to understand business goals and with designers and developers to
>>> guide the prototyping and implementation process.
>>>
>>> Projects include web sites, applications, products and services for other
>>> delivery platforms.
>>>
>>> This position may require travel to London once per quarter, on average.
>>>
>>> Key accountabilities
>>>
>>> ?         Gather business requirements
>>>
>>> ?         Oversee the design  and execution of quantitative research,
>>> including web statistics and surveys
>>>
>>> ?         Help create and prioritize web statistics analysis for user
>>> experience, including integration with our user feedback  collection and
>>> survey tools (OpinionLab and iPerceptions)
>>>
>>> ?         Help refine the customer experience processes and practices
>>>
>>> ?         Translate strategic themes, user research results and
>>> competitive research results into tactical designs
>>>
>>> ?         Develop interaction flows, wire frames and schematic designs
>>>
>>> ?         Advocate for and champion user experience
>>>
>>> ?         Maintain and share awareness of industry trends and new
>>> technologies and explore those that would benefit the business and the
>>> audience
>>>
>>> Skills and capabilities profile
>>>
>>> Education and training
>>>
>>> ?         Bachelor's degree required, master's degree desirable
>>>
>>> ?         Degree or study in information architecture or design,
>>> human-computer interaction (HCI), information design, or a related field
>>>
>>> ?         Active, current participation in relevant professional training
>>> (classes, industry conferences)
>>>
>>> ?         A plus: Study in statistics
>>>
>>> Previous work experience
>>>
>>> ?         Minimum 4 to 6 years of experience as an information architect,
>>> analyst or similar role
>>>
>>> ?         One or more years of experience designing and executing
>>> quantitative user studies (web analytics, polls/surveys)
>>>
>>> ?         Experience analysing quantitative data and translating it into
>>> actionable information
>>>
>>> ?         Demonstrated ability to produce user-centred solutions as
>>> evidenced by a portfolio or samples of work
>>>
>>> ?         Proven experience creating successful, large-scale,
>>> consumer-facing sites
>>>
>>> ?         Experience in gathering and documenting requirements for
>>> web-based and digital products
>>>
>>> ?         Proven experience in working collaboratively with
>>> cross-functional teams
>>>
>>> ?         Familiarity with technical issues around web development and
>>> ability to work constructively with development teams
>>>
>>> ?         A plus: Experience designing news sites
>>>
>>> ?         A plus: Experience with research or design in social media, or
>>> with mobile design
>>>
>>> ?         A plus: Experience with CMS migration
>>>
>>> ?         A plus: Consulting or agency experience
>>>
>>> ?         A plus: High-end IT experience (e.g. Google, IBM, Microsoft)
>>>
>>> ?         A plus: Teaching UCD-related courses or programs
>>>
>>> ?         A plus: Experience applying CX methodologies in an Agile
>>> development process
>>>
>>> Laura Hunter
>>>
>>> Vivid Resources
>>>
>>> office[masked]
>>>
>>> cell[masked]
>>>
>>> fax[masked]
>>>
>>> [address removed]
>>>
>>> www.vividresources.c­om
>>>
>>> What lies behind us and what lies before us are tiny matters compared to
>>> what lies within us.
>>>
>>> Ralph Waldo Emerson
>>>
>>>
>>>
>>> --
>>> Please Note: If you hit "REPLY", your message will be sent to everyone on
>>> this mailing list ([address removed])
>>> This message was sent by Laura ([address removed]) from The
>>> New York City Information Architecture Meetup Group.
>>> To learn more about Laura, visit his/her member profile
>>> To unsubscribe or to update your mailing list settings, click here
>>>
>>> Meetup Support: [address removed]
>>> 632 Broadway, New York, NY 10012 USA
>>>
>>>
>>>
>>> --
>>> Please Note: If you hit "REPLY", your message will be sent to everyone on
>>> this mailing list ([address removed])
>>> This message was sent by jcvaughan ([address removed]) from The New
>>> York City Information Architecture Meetup Group.
>>> To learn more about jcvaughan, visit his/her member profile
>>> To unsubscribe or to update your mailing list settings, click here
>>>
>>> Meetup Support: [address removed]
>>> 632 Broadway, New York, NY 10012 USA
>>
>>
>> --
>> Chris Pall?
>> Online Experience Professional
>> [address removed]
>> http://www.linked...­
>> http://www.twitte...­
>> AIM: chrispalle
>> gTalk: chris.palle
>> TokBox: http://tokbox/The...­
>>
>>
>>
>>
>>
>>
>> --
>> Please Note: If you hit "REPLY", your message will be sent to everyone on
>> this mailing list ([address removed])
>> This message was sent by Chris Pall? ([address removed]) from The New
>> York City Information Architecture Meetup Group.
>> To learn more about Chris Pall?, visit his/her member profile
>> To unsubscribe or to update your mailing list settings, click here
>>
>> Meetup Support: [address removed]
>> 632 Broadway, New York, NY 10012 USA
>>
>>
>>
>> --
>> Please Note: If you hit "REPLY", your message will be sent to everyone on
>> this mailing list ([address removed])
>> This message was sent by jcvaughan ([address removed]) from The New
>> York City Information Architecture Meetup Group.
>> To learn more about jcvaughan, visit his/her member profile
>> To unsubscribe or to update your mailing list settings, click here
>>
>> Meetup Support: [address removed]
>> 632 Broadway, New York, NY 10012 USA
>
>
> --
> Chris Pall?
> Online Experience Professional
> [address removed]
> http://www.linked...­
> http://www.twitte...­
> AIM: chrispalle
> gTalk: chris.palle
> TokBox: http://tokbox/The...­
>
>
>
>
>
>
> --
> Please Note: If you hit "REPLY", your message will be sent to everyone on
> this mailing list ([address removed])
> This message was sent by Chris Pall? ([address removed]) from The New
> York City Information Architecture Meetup Group.
> To learn more about Chris Pall?, visit his/her member profile
> To unsubscribe or to update your mailing list settings, click here
>
> Meetup Support: [address removed]
> 632 Broadway, New York, NY 10012 USA

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