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Re: [ia-55] UX in Agile Sprints

From: user 1.
Sent on: Monday, March 11, 2013 12:09 PM

More often than not, I see a lack of trust in the IA/UX value. Shake it off! It's our job to show that we are more than a line-item on a project budget which could be cut if time is tight, as this cut will affect quality of the product, which means bugs and more/new feature requests post launch.

Offer to help! We come with a UX toolbox that they don't have, and most often don't know exist!

(I will say not all projects have the same needs, we should be flexible and helpful.)

I suggest...

Internal PR for you & your team -----> Show them you care ----> Creates a feedback loop that they will want you included in!

Example: Take an Interest - Start with the Business Side
  • (you to Customer Service / Sales Rep in person, casual conversation) "Hey I know you mentioned ______ has a *gripe* (use careful wording here) about ________ that we just launched. Would you mind if I ghost your next customer service call with _____ cuz I'm interested in hearing and noting exact pain-points? I won't speak, and it's up to you on whether you want to tell them I'm on the call. And I will give you 2/3 questions ahead of time to slide into the conversation. Your help here would allow me to show engineering post user research findings.
  • UX Toolbox: Build a persona & fill out a survey (using those 2/3 questions)
  • Repeat with a variety of team members

You can do it! Make them love yea!


Mary Beth Barnett
Email: [address removed]

On Mon, Mar 11, 2013 at 11:15 AM, Thomas Donehower <[address removed]> wrote:
Hi All, 

Curious about your experience with UX in agile sprints. 

What is the role of UX in agile sprints? 

When does it take place? 

What deliverables are you producing and which team members are using them? 

I have this vision of the sprint team sitting around a table and talking about the user experience. Then whiteboarding, sketching, maybe low-fidelity wireframes and then development. 

This, however has not been my reality. My reality has been UX is running in a more traditional waterfall and then dev uses the pre-existing UX deliverables in their weekly sprints as they work through the backlog. Which just doesn't feel right to me.

Any shared experiences with UX in an agile environment are appreciated. 


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