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Re: Warren's WIX recovery story - contact form failures

From: Carol M.
Sent on: Sunday, August 6, 2017 3:36 PM
Hi Joomlers,

I can't find this post at the Meetup discussion board, so I'll answer to the list instead.

Hi Warren,

Thanks for sharing your story.  I suppose websites can be taken down for any number of reasons, so your story reminds us to keep good backups and pick a CMS like Joomla or WP where the website can be easily moved to another host if needed.  I also recommend keeping web hosting separate from domain hosting, so when one or the other flakes out we have less to fix.

Your story also reminds us to make sure clients are responding to their website contact form submissions.  Other contact form failures I've experienced:

  * it looks like a Chronforms update broke the form but the client had no idea that no more queries were coming in from the contact form
  * a required field could never to be filled out properly because a date format change occurred with an RSForms extension update
  * somehow Google's CAPTCHA key was no longer valid so the form's CAPTCHA was never satisfied

Cheers,
Carol

On 7/31/2017 5:10 AM, Meetup wrote:
Meetup

[Meetup]The Joomla! User Group Bay Area Mailing List

Messages in this digest:

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Subject: Re: [joomlabayarea] Looking for Wix Help

From: Warren Lorente

Date: July 31,[masked]:02 AM

Reply to sender   Reply to Meetup
 
James et al.

I have used Wix a little bit and it is very easy to use. I've also worked a tiny amount with Weebly and it's similarly easy to use. (Haven't tried SquareSpace, but several people I trust have endorsed it.)

But I don't recommend any of them. The problem I have with them is lock-in to a proprietary system. If you eventually want your site to do something not supported by the service, or you get into a dispute with them, you're stuck. There are no easy migration paths to a real CMS, like Joomla or WP.

Case in point:

My firm was renting office space from someone who had a printing business. One day the owner came to me and told me his business website was down (404). I investigated and, at first, had a hard time figuring out what was going on. Even though he had a hosting account with Bluehost, they proclaimed their innocence.

I eventually figured out that his web developer had built the site on Weebly and she had set up a contact email on Gmail that the owner knew nothing about (or had forgotten about). Fortunately, the owner still had the Gmail password.

When I got into the Gmail account, there were takedown warnings for some of his content. He still had the Better Business Bureau logo on the website, but had let his membership lapse. The BBB had taken exception to this and complained to Weebly. Weebly had sent out warnings, then pulled the plug when there was no response.

I got onto Weebly and removed the BBB logo everywhere it appeared on the site (and yes, I carefully reformatted the pages so they didn't have a big 'hole' where the BBB logo had been).

I then called the Weebly support number to try to get the site back up. The obstinate support person insisted that he needed the go-ahead from BBB HQ near Washington D.C. This was after 5 PM their time, so I didn't expect any immediate response from the BBB. After applying increasingly 'ripe' language to the support person I gave up and left a voicemail with BBB HQ.

Then I got inspired to reply to one of the warning emails, explaining the circumstances, and that the offending logo had been removed. The support person who replied was much more cordial and the printer's site was back online the next morning.

After that fiasco, I tried to find a way to migrate the site to a real CMS so it could be hosted by Bluehost. Thanks to the long gone developer, the printer was paying for hosting on Bluehost as well as Weebly!

Unfortunately, there's no easy way to do this. I found a tool to convert Weebly to WordPress (WP would be adequate for what the site is currently doing), here, but it doesn't work on the printer's site. There is nothing that would convert Weebly to Joomla. Converting the site manually would be a long, tedious process since there are several dozen pages. It would be almost like starting from scratch. I know; I tried to do it for the home page.

That's why I can't recommend one of those proprietary services like Wix, Weebly or SquareSpace. If you build the site using a CMS like Joomla or WP, your site can be moved from host to host using a backup/migration tool like Akeeba Backup or the equivalent for WordPress (I use a WP migration tool called Duplicator).

Anyway. that's my story and I'm stickin' to it!

Cheers!
======  

On Fri, Jul 21, 2017 at 10:05 AM, James Foreman <[address removed]> wrote:
Hello Joomla Bay Area,
A colleague of mine needs someone to do a Wix site for him and thought someone in this group might know of someone who works with Wix or wants to take on the project. If you have been doing websites for many years Wix is not hard to figure out. Wix is not going to take over Joomla or other CMS’ anytime soon… so Joomlers should not worry :-)
If you do have interest or have a referral please respond to [address removed]
Thanks much!

James Foreman




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Carol Mattsson
Web Developer
(408)[masked]
[address removed]
www.surfpix.net/web
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Mattsson Web Solutions

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