ML Galway: Deep Learning for Predictive Modelling of Customer Journeys

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We are delighted to welcome Sapna Negi from Genesys for our 2nd ML Galway event. Sapna's talk will focus on the use of Deep Learning for Predictive Modelling of Customer Journeys.

6:30 PM Introduction to ML Galway by Niall O’Hara
6:40 PM TALK "Deep Learning for Predictive Modelling of Customer Journeys"
7:30 PM Q&A
8:00 PM Closing

-- TALK--
Outcome prediction is a predictive capability which empowers businesses to predict the likelihood of customer conversion based on the series of events representing a customer’s interactions with a business till the current point in time. In this talk, Sapna will provide insights into the conceptualization of outcome prediction as a machine learning problem and iterative improvement of their predictive models with regard to the product needs. This talk touches upon deep learning algorithms and their adaption to the application scenario.

Sapna Negi ( is a Data Scientist at Genesys, Ireland. Previously, Sapna was a PhD student researcher in the area of natural language processing and machine learning at the Insight Centre for Data Analytics, NUI Galway.

Powering the world’s best customer experiences, across every channel, on-premise and in the cloud, Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys opened their AI centre for excellence in Galway in May 2018, after acquiring a Galway based startup Altocloud.

Thank you to the team at the Portershed for helping us to host the meetup in their lovely space.

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