ML Galway: Deep Learning for Predictive Modelling of Customer Journeys

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We are delighted to welcome Sapna Negi from Genesys for our 2nd ML Galway event. Sapna's talk will focus on the use of Deep Learning for Predictive Modelling of Customer Journeys.

-- SCHEDULE --
6:30 PM Introduction to ML Galway by Niall O’Hara
6:40 PM TALK "Deep Learning for Predictive Modelling of Customer Journeys"
7:30 PM Q&A
8:00 PM Closing

-- TALK--
Outcome prediction is a predictive capability which empowers businesses to predict the likelihood of customer conversion based on the series of events representing a customer’s interactions with a business till the current point in time. In this talk, Sapna will provide insights into the conceptualization of outcome prediction as a machine learning problem and iterative improvement of their predictive models with regard to the product needs. This talk touches upon deep learning algorithms and their adaption to the application scenario.

-- SPEAKERS --
Sapna Negi (https://www.linkedin.com/in/negisapna/) is a Data Scientist at Genesys, Ireland. Previously, Sapna was a PhD student researcher in the area of natural language processing and machine learning at the Insight Centre for Data Analytics, NUI Galway.

-- ABOUT GENESYS --
Powering the world’s best customer experiences, across every channel, on-premise and in the cloud, Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10000+ companies in over 100 countries. Genesys opened their AI centre for excellence in Galway in May 2018, after acquiring a Galway based startup Altocloud.

-- THANK YOU --
Thank you to the team at the Portershed for helping us to host the meetup in their lovely space.

-- COMMUNITY --
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