Further to our previous message, please note that the next meetup in English at Algolia will take place on the 16th January (no longer on the 9th as previously communicated). Thanks in advance for noting and for your understanding. We're pleased to announce the proposed agenda below.
General meetup theme:
Operationalizing Customer Success through processes and tools
18.30 - welcome and networking
19.00 - Introduction to the above theme by the Algolia team
19.30 - Related thematic workshop groups*:
20.15 - Workshop group summaries
20.35 - Networking + drinks + snacks
*4 related topics to the above theme:
1) Building a Customer Health Score - what data and best practices to measure customer health?
2) Building a CSM Dashboard - what data and best practices to measure CSM performance?
3) Best practices in creating and following up on NPS
4) Collecting and capitalizing on client data as clients move along their customer journey.
A huge thanks in advance to the Algolia team and we wish you all a fabulous festive season!
Looking forward to seeing you on January 16th for more insightful CS exchanges:)
All the best,
Sue, Konrad, Delphine and Eva