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RE: [newtech-1] Lousy sounding music while on hold. Why?

From: Dean C.
Sent on: Tuesday, March 4, 2008 2:22 PM

Lol – of course Randy….you know everyone in the IT field should be using Asterisk as their pabx so this wouldn’t be a problem…right J

 

 

Regards,

Dean Collins
Cognation Pty Ltd
[address removed] 
[masked]
[masked] (Sydney in-dial).
 


From: [address removed] [mailto:[address removed]] On Behalf Of Randy Noval
Sent: Tuesday, 4 March[masked]:07 PM
To: [address removed]
Subject: Re: [newtech-1] Lousy sounding music while on hold. Why?

 

from my experience setting up our phone system here, the codec used in the recording is definitely a part of it, but also, playing the music on hold can use a different subsystem. my hold music sounds like crap right now, but our voice recordings sound great. it's far easier to update my voice recordings and have them sound good. i can't, even with the manufacturer's help, seem to get the general hold music (different than the call center hold music) to sound good at the right volume.

my guess is that many PBX vendors simply have not paid attention to it, and the SMB systems that are currently out there are not user friendly at all (i know our older Toshiba system was not). Recording voice prompts seems to be the easier thing to focus on and updating the general hold music.

my thoughts anyway...

On Tue, Mar 4, 2008 at 1:44 PM, Michael <[address removed]> wrote:

Ok - I am just very curious. Why is it when you make a call to some
business establishment and are on hold, so often you get the most lousy
sounding music? Seems to cut in and out all the time. Very garbled. Even
my singing voice would sound better - I hope anyway. I can't even think
of a time the music even sounded as good as the voice recordings that
come up and say please hold on, someone will be with you shortly. I am a
bit familiar with codec's but this seems very strange to me. If it's
some type of capacity problem over the air/wire, why don't they use
specially modified music to address it. Any insights? Thanks!





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