Designing the right thing - Zendesk Kraków Talks

Zendesk KRK
Zendesk KRK
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Zendesk Kraków Talks are back, with special product design and UX research edition.

Product design and UX research are an essential combination to creating and building great customer experiences. Experiences that understand and empathize with users. We will be shining a light on these experiences and the processes that help shape them.

Over the past twelve years, Zendesk’s product design team has scaled to nine cities across eight countries and four continents. The team has grown to encompass product design, UX research, content strategy, design operations and ‘Garden’, our open-source design system. Through this growth we believe we’ve learnt a thing or two - how we work, and how at the heart of everything we do is the need for strong cross-functional collaboration.

Additionally, this event will cover some practical solutions to capture and synthesize user insights, with a range of actionable methodologies. We will focus on the practical side - discussing lessons and shared experiences.

We are excited for this special event and look forward to the conversation.


17:30 - 18:00 Registration & Networking

18:00 - 19:15 Presentations followed by Q&A:

Gianni Clifford, Product Design Manager, Dublin:
The Secrets and Synthesis of Successful UX Research

Jakub Konik, Senior Product Manager at Zendesk Sell, Kraków:
Software vs Hardware: how hard is it to design hardware? - Lessons from designing the world’s first smart sex toy

19:15 - 19:45 Break: Food & beer

19:45 - 20:30
Closer together, not further apart
- Fireside chat about collaboration, problem-solving and cultural alignment when the team works in different offices and on different products

Veevi Rosenstein - Director of User Research, San Francisco
Tim Allison - Senior Product Design Manager - Guide, Sell & Explore, Kopenhagen
Bartek Filipowicz - Senior Product Manager for Sell on Mobile, Kraków

Host: Antek Piechnik, Group Product Manager at Zendesk Sell

20:00 Beer, food and networking

Who we are?

We are a team of engineers, product managers and designers building Zendesk Sell (formerly Base). We like to call ourselves a product-oriented tech company. We believe in beautifully simple business software that actually helps people.