• Ruby at scale - Zendesk Tech Talks

    Base lab

    Zendesk Talks is a series of events we organize to share the experience gained over 9 years of building and scaling our product. This time we want to focus on the technical challenges of our work, in which Ruby plays an essential role. [masked] Welcome, grab a coffee, take a seat! :) [masked] /Keynote/ Morten Primdahl - Zendesk co-founder and CTO (from[masked]) Zendesk Going Global Morten will share the founding story of Zendesk, how the company initially came about and how it evolved. The story starts in Copenhagen in 2005. Today Zendesk Engineering operates from more than 10 locations. Moving the company from the initial central engineering team at HQ in San Francisco to multiple teams across the world has required us to think about how we best provide optimal conditions for local creativity and solutions. /Tech Talk/ Michał Bugno - Engineering Manager, Zendesk Sell No limits Computers are not unlimited contrary to what cloud providers want you to believe. Embrace this knowledge to save yourself from pain when your product succeeds. [masked] Break, beer, and networking [masked] /Tech Talk/ Tomek Romaniuk - Staff Software Engineer, Zendesk Sell Writing high-quality code in Ruby Developers love Ruby for its concise syntax and expressiveness. Those abilities allow to write beautiful and high-quality code but with great power comes great responsibility. In this talk, Tomek will explore generic concepts of writing high-quality code, how they apply to Ruby world and why they are important in your daily job. /Fire-side chat/ Fireside chat: Scaling tech organization behind the product with: - Morten Primdahl - Paweł Niżnik - Senior Director of Engineering at Zendesk Sell, Base cofounder and CTO 8.30 Beer, food & networking (keeping fingers crossed for a garden party!) See you there!

  • Zendesk Product Talks

    Base lab

    Zendesk Product Talks is a tech meetup full of presentations from our 9 years experience of working on the product. We want to focus on the practical side, share lessons learned and discuss different experiences. Why should I attend? > How do you know that what you are building is the right thing? > How do you pick methods of product validation that remove biases from the equation? > How to know that what you ship is bringing the expected value? > How hard data can validate if your product works? > How do you know what numbers aren’t telling you? > Ever wonder how to work on Products at scale? If you've ever asked yourself one of these questions - you should join us at Zen Product Talks, share your point of view and find out how we tackle these problems at Zendesk. On March 12th, we’d like to invite you to a product meetup in our office. The evening will be full of interesting presentations, food & beer, and great discussion opportunities. Who is attending? You can expect to meet people who have titles including Product Leaders, Product Managers, Front-and-backend engineers. Agenda: 17:30 - 18:00 Registration & networking warmup 18:00 - 18:45 Presentations and a short discussion > Keynote: Scaling Zendesk: Our journey from a startup to the first $500M Presenter: Adrian McDermott the President of Products at Zendesk > Have you solved your customers’ problem? A case study of finding, formulating and verifying release metrics Presenter: Ewa Sobula, Senior Product Manager at Zendesk Sell 18:45 - 19:15 Break: Food & beer 19:15 - 20:00 Presentations and a longer discussion > Asking people if your product works - what numbers don’t tell you. Presenter: Kuba Tutaj, Senior Product Manager > Running product organization at scale - Fireside chat Guests: Adrian McDermott, the President of Products at Zendesk Shawna Wolverton, Senior Vice President of Product at Zendesk Host: Antek Piechnik, Group Product Manager at Zendesk Sell 20:00 Beer, food and networking Who we are? We are the team of engineers and product managers that built Base (now Zendesk Sell) from scratch here in Kraków and learned a lot working with our first 5,000 customers. Now we are growing and scaling as a part of the Zendesk family - altogether 125,000 customers. We like to call ourselves a product-oriented tech company. We believe in beautifully simple business software that actually helps people.

  • Welcome to Zendesk Kraków!

    Base lab

    Zendesk is in town! After joining forces with Zendesk, Base team has officially become Zendesk Kraków. In the last 2 months, we’ve been intensively working on rebranding Base, our product, into Zendesk Sell. This happened last week, and now we’re finally ready to share our Zendesk joy with Kraków community! On December 12th, we’d like to invite you to a tech meetup in our office. An evening will be full of interesting presentations (agenda below!), food & beer, and great networking opportunities. Let’s meet, share knowledge and get to know each other better! If you’d like to meet the team behind Base / Zendesk Sell, learn more about how we work, what technologies we use, our development process - make sure to sign up! And if you’re also interested in our startup story, we will be organizing an event for startup community “From Base to Zendesk Kraków” the day before, on December 11th. More info on that very soon. Agenda: 17:30 - 18:00 - Registration & networking warmup 18:00 - 18:20 - Welcome to Zendesk Kraków * A short intro to the team behind Base, our story, joining forces with Zendesk and our future plans. * Presenter: Agata Wierzbicka, Senior HR Manager and Office Lead of Zendesk KRK 18:20 - 18:40 - You have to move slow before you move fast * An overview of how we approach the development process, and why it was so important in building our product so far. * Presenter: Mariusz Łusiak, Director of Engineering at Zendesk KRK 18:40 - 19:20 BREAK: Food & beer 19:20 - 19:40 - 200 million emails and counting - the evolution of email synchronization at Zendesk Sell * Top tech challenges we faced on our way and engineering principles we applied to overcome them * Presenter: Szymon Ząbkiewicz, Tech Leader at Zendesk KRK 19:40 - 20:00 What people want is not what they need * How continuous user research can navigate your product decisions (on the example of Zendesk Sell Dashboard experience) * Presenter: Jakub Tutaj, Product Manager at Zendesk KRK 20:00 Networking, beer, food and more networking!

  • From Base to Zendesk Kraków


    While we are not Base anymore, we still remember everything that inspired us to create a marvelous product and the strategy that led us to become a successful company. We’re Zendesk Kraków now - what does it mean for us as a team? What is the future of the product? And what does it mean for our city? If you want to know, how did this merger happen? How did a group of students start a company that in a few years joined forces with Zendesk, the absolute best customer services provider? Why did Zendesk, a global leader in the customer relations sector, decide to expand into the sales force automation market specifically by buying Base? Why did they choose Base above all other possible scenarios? It’s high time to meet and talk! We’d like to invite you to spend one December evening together and chat about all this. If you haven’t heard about Base’s acquisition by Zendesk, be sure to check this out: https://lab.getbase.com/zendesk-krakow-now/ Never heard about Base? - Then you should definitely come! We are as curious about your story as we are excited to tell you ours :) Who is it for? Everyone who is interested in: *Building products that people love *A strategy that directly impacts people’s lives *What makes being an employee at a startup special *What “being a tech-driven” company really means *The Base founders’ personal stories *Learning all about Zendesk - the new kid on the block :) …. And if there is anything else you want to know about where we were and where we’re going, there will be an “ask anything” session. We invite you to prepare any and all questions! What to expect? 17.30 Let’s meet at The Stage, first beer is on us! 18.00 *Welcome *Fireside chat - Bart Kiszala, Paweł Niżnik, Uzi Shmilovici - Base founders and Ryan Nichols *Ask Zendesk Kraków Anything session 19.30 Afterparty and networking Who will you meet? Agata Wierzbicka, Bart Kiszala, Paweł Niżnik & Uzi Shmilovici Nine years ago, together with Ela Madej, they ventured out on a journey to help fix the broken world of enterprise sales software by founding Base, growing the team from 3 to 120+ employees in the process, raising over $50M in the process from top tier Sillicon Valley startups, while serving as its VP of People, CPO, CTO and CEO, respectively. Base has been acquired by Zendesk in September 2018 and re-launched as Zendesk Sell during the 2018 Zendesk Relate Conference in San Francisco. Ryan Nichols VP of Product and Marketing at Zendesk Sell (former Base). Previously, Ryan was the General Manager of Zendesk Talk, Zendesk Chat, and the Zendesk Suite. Ryan is passionate about building products that help businesses engage with their customers-- he has been part of 4 startups and 2 industry leaders focused on that goal. His background includes SAP, Intuit, McKinsey, and the Stanford Graduate School of Business. And if you’re also interested in the way we work, technologies we use and want to meet the team behind Zendesk Sell, we are organizing an meetup “Welcome to Zendesk Kraków” in our office the day later, on December 12th. Details here: https://www.meetup.com/pl-PL/Zendesk-KRK/events/256597921/