Remote Research Tools

This is a past event

163 people went


This summer, The Research Thing takes a closer look at a range of remote research tools. Research is very essential to understand the 'what' and 'how' for a particular research problem, and doing this remotely can have huge potential, with the opportunity to reach out to customers from around the world in their natural environments.

We have curated a brilliant line-up of speakers from different remote UX tool providers who will introduce their tools and provide real examples on the benefits of remote research.

Our July event is sponsored by WhatUsersDo ( and hosted at UCL. There will be nibbles, drinks and ample time for networking.

18:30 - Doors open, and networking
19:00 - Welcome
19:05 - 20:25 - Three talks from our speakers, each followed by Q&A
20:25 - 21:00 - Networking


Think remote UX testing is worse than lab? These 5 Companies Will Change Your Mind (Peter W. Szabo from @whatusersdo)

Five real world examples how remote UX testing is a lot better than running a lab. You will learn what and how you can test without straining your budget with a very expensive lab test… while getting a lot more value for your money. I will focus on the WhatUsersDo platform, a remote user testing tool, which enables you to capture in-the-moment natural user insights. I will show how to turn business objectives into research objectives, create test designs and launch them, then how to analyse the resulting videos.

As a bonus I will tell you a well-kept secret: the up-my-sleeve ace when it comes to stakeholder management.

Beyond analytics - getting visual insights from real sessions (Will Leuchars from @SessionCam)

SessionCam is the most advanced session replay technology for recording customer activity on a website. Our tool enables businesses to record customer activity on a website and replay a video-like recording of the interaction that shows mouse movement, page scrolling, form-based data entry and mobile gestures in the context of the actual web page design and content for that session. In this talk we will discuss:

* Where playback and heatmapping sit in the online insight landscape

* How to get the most out of playback and heatmapping solutions

* How to use them in conjunction with A/B and multivariate testing solutions

Mobile research for innovation - the benefits of being in the moment (Ben Claxton from @nativeye)

We know asking users what they want is a non-starter. As designers we must examine their behaviour and uncover unspoken needs. Mobile diaries is a simple way for people to record their daily activities, providing you with a window onto their world using text, photo and video. Using a couple of practical examples we’ll look at when and how to incorporate mobile research into your toolkit.

Speaker bios (

We look forward to seeing you at the event!