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Chatbots - Driving traffic and retaining customers

Chatbots - Driving traffic and retaining customers

Chatbots and AI have been widely discussed lately. Some believe that it’s just a toy or gimmick, whilst others have high hopes that the technology will complement customer service, improve sales, and automate marketing. To solve the mystery once and for all, RetailTech Melbourne will be collaborating with our best local thought leaders, startups, e-commerce and retailers to discuss their current applications, as well as potential applications they’d like to implement or explore for the future.

Come and join us if you’d like to know more about the following:

• What is a Chatbot? 

• Current trends and future applications

• How to use it (and not use it) to drive traffic and retain customers - for both brick-and-mortal retailers and e-commerce!

• A taste of Melbourne's best pizza!

inGenious AI

Mark Chatterton - Mark has been delivering the latest technology into corporates for over a decade, but with a key difference – a better customer experience is always his main motivator.  With this drive for improvement, Mark is passionate about the potential for chatbots to provide stunning one-to-one customer experiences.

Leo Gui - Leo has been involved in or creating startups for the last 10 years, and throughout that time he’s had a sharp focus on creating impressive customer experiences.  With the latest technology releases from Google, Amazon, Facebook, etc he saw the chance to bring these experiences to a wider audience through messaging apps like Facebook Messenger, WeChat, etc.


Erik Hallander  - Erik is Regional Director Mobile & Innovation for Isobar across Asia-Pacific. In this role he is responsible for ensuring Isobar’s mobile development offering is world leading and for driving innovative thinking and experimentation across the region. During his seven year period with Isobar he has helped create award winning work for major international and local brands including General Motors, Australia Post, Jetstar, the Australian Football League, Australian Defence Force and many others. Based in Australia, Erik is a self-confessed gaming addict and has an unbridled passion for using technology as an enabler to amazing experiences.

Join or login to comment.

  • Chatto

    Hi All,
    A huge thank you to those that came along and asked some great questions, we really enjoyed it. Chatbots are still very much in their infancy or "fart app" stage and we are trying hard to get it into the useful app stage. We are always looking to help others so the ecosystem matures as quickly as possible.

    I'm happy to chat over a nice coffee so if you want to get in touch and have a conversation just hit me up at:


    or Leo:


    Just remember... don't build bad bots!


    2 · March 21

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