addressalign-toparrow-leftarrow-rightbackbellblockcalendarcameraccwcheckchevron-downchevron-leftchevron-rightchevron-small-downchevron-small-leftchevron-small-rightchevron-small-upchevron-upcircle-with-checkcircle-with-crosscircle-with-pluscrossdots-three-verticaleditemptyheartexporteye-with-lineeyefacebookfolderfullheartglobegmailgooglegroupshelp-with-circleimageimagesinstagramlinklocation-pinm-swarmSearchmailmessagesminusmoremuplabelShape 3 + Rectangle 1ShapeoutlookpersonJoin Group on CardStartprice-ribbonShapeShapeShapeShapeImported LayersImported LayersImported Layersshieldstartickettrashtriangle-downtriangle-uptwitteruserwarningyahoo

Re: [php-49] Eastside and bug

From: Joel S.
Sent on: Friday, September 25, 2009 11:09 AM
Great point. ��

On the customer side, and very very cool, though not for free, I found��http://www.getsatisfaction.com/��which allows you to collaborate with customers about bugs, features, etc. ��There is a ton of little extras that make it a very social experience. ��

I found it via another unique tool http://www.bubbletimer.com��(lo fi - time tracking) that uses it.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Joel R. Simpson


On Fri, Sep 25, 2009 at 10:50 AM, Huy Nguyen <[address removed]> wrote:
Hi,

I am on the Eastside, Factoria area. Been hoping for a closer Meetup because there a lots of good locations, like all three Libraries, Downtown Bellevue, Newport Way and Downtown Issaquah ( all three have large sound enclosed meeting spaces with WiFi), even Crossroads which has a KCLS branch for Wifi, decent food but noisy.

As for bug tracking for clients, I am puzzled. Usually you have bug/defect tracking for code and then issue/help tracking for customers.
Although the workflows may be similar, they are two different things.

Bug/defect is usually for internal or peer developers. If you are looking for that, I would recommend something that is integrated with your code and has file/documentation features and that would be TRAC or Redmine, which I currently use because it easily supports multiple projects and flexible group/permissions.

If you are looking for a solution for the general customer base, then there are a bunch of choices ranging from free to Kayako.

Huy





--
Please Note: If you hit "REPLY", your message will be sent to everyone on this mailing list ([address removed])
http://php.meetup.com/49/
This message was sent by Huy Nguyen ([address removed]) from The Seattle PHP Meetup Group.
To learn more about Huy Nguyen, visit his/her member profile: http://php.meetup.com/49/members/2243231/
To unsubscribe or to update your mailing list settings, click here: http://www.meetup.com/account/comm/
Meetup Support: [address removed]
632 Broadway, New York, NY 10012 USA


Our Sponsors

  • PluralSight

    PluralSight subscriptions for developer training

  • O'Reilly

    Disc Code: PCBW is good for 40% off print and 50% off ebooks and videos

  • JetBrains PhpStorm

    Occasional free licenses to raffle off at meetups

  • DynaTrace

    Find yourself, promote yourself, stay true to yourself.

People in this
Meetup are also in:

Sign up

Meetup members, Log in

By clicking "Sign up" or "Sign up using Facebook", you confirm that you accept our Terms of Service & Privacy Policy