Great point. ��
On the customer side, and very very cool, though not for free, I found��http://www.getsatisfaction.com/
��which allows you to collaborate with customers about bugs, features, etc. ��There is a ton of little extras that make it a very social experience. ��
Joel R. Simpson
On Fri, Sep 25, 2009 at 10:50 AM, Huy Nguyen <[address removed]>
I am on the Eastside, Factoria area. Been hoping for a closer Meetup because there a lots of good locations, like all three Libraries, Downtown Bellevue, Newport Way and Downtown Issaquah ( all three have large sound enclosed meeting spaces with WiFi), even Crossroads which has a KCLS branch for Wifi, decent food but noisy.
As for bug tracking for clients, I am puzzled. Usually you have bug/defect tracking for code and then issue/help tracking for customers.
Although the workflows may be similar, they are two different things.
Bug/defect is usually for internal or peer developers. If you are looking for that, I would recommend something that is integrated with your code and has file/documentation features and that would be TRAC or Redmine, which I currently use because it easily supports multiple projects and flexible group/permissions.
If you are looking for a solution for the general customer base, then there are a bunch of choices ranging from free to Kayako.
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