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Managing Multiple Clients - Features Requests, Bugs, etc

From: Andrew
Sent on: Sunday, September 9, 2007 3:11 PM
Hey guys,

I'd like to get some thoughts from the group on something. I'm
currently receiving from clients - feature requests, bugs, etc -  via
email. What I need is a system that will keep one clients information
separate from another, yet i still receive everything organized by
client, then type. I want the client to do the data entry. I want it
to be secure, but usable by all necessary parties.


QUESTION: How do you all manage all the requests, bugs, etc for
multiple clients? Do you set up your system in a secret URL for all
your clients to access? Have you encountered any resistance from
clients to using such a system?


BACKGROUND: I've used Bugzilla to track bugs while working for a
single company, and it worked  pretty well. This was always behind the
company firewall. I could see the bugs assigned to me and work down
the list. Someone else inside my organization would enter the bugs,
and assign them to me.

TIA,
Andrew Woods

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